Family Coach- Rapid Rehousing

Metropolitan Family Services • Chicago, IL

1d • Hybrid

About The Position

Metropolitan Family Services (MFS) is seeking a full-time Family Coach for its Calumet office. MFS is dedicated to empowering families to learn, earn, heal, and thrive, acting as a mentor, motivator, and advocate since 1857. This role offers an opportunity to make a significant impact on families and communities. The Family Coach will work collaboratively with families to help them set and achieve goals, fostering economic independence, increasing earning power, supporting academic achievement, and enhancing quality of life. The position involves addressing housing issues, providing linkages to support services, maintaining case files, handling crises, and working within program requirements. The role emphasizes a family-centered, trauma-informed approach and requires effective collaboration with diverse staff and service populations.

Requirements

• High School Diploma or equivalent required.
• 2+ years of experience required.
• Must be highly organized and knowledge of Excel to track data.
• Satisfactorily pass all relevant screening and criminal background checks.
• Driving for work required with transportation of clients in a personally owned vehicle.
• Travel between sites required.

Nice To Haves

• Bachelor's degree in social work or related field from an accredited college or university, preferred
• Bilingual Spanish, preferred.

Responsibilities

• Works with the full family in a collaborative and supportive manner to help, motivate, and inspire individual and family goal setting while allowing the family to drive the work.
• Have a deep respect for a family’s expertise, which is fundamental to establishing trust.
• Help the client to identify strengths and then work with the families to utilize these strengths and build others.
• Use of trauma informed practices.
• Provides services according to values and principles for family centered coaching.
• Completes the intakes and monitors family goals and activities.
• Provides follow up to ensure family goals are progressing or achieved.
• While using a family-centered approach, services should focus on addressing the following areas: (1) Foster Economic Independence; (2) Increase Earning Power; (3) Support Academic Achievement; (4) Enhance Stability and Quality of Life.
• Addresses housing related issues including lease.
• Provides linkages to support services including transportation, childcare assistance, clothing and uniform assistance.
• Records family progress in HMIS and case files.
• Handles emergency and crisis situations with clients.
• Works within contract, grant, and program requirements including meeting timelines and reporting requirements.
• Utilizes a team approach and works with other program staff in the planning and implementation of services.
• Takes increasing responsibility for own professional development, utilizing supervision and other developmental opportunities within and outside the agency to enhance skills and understanding.
• Works effectively with diverse staff and service populations.
• Accountable for providing exception customer service.
• Other duties as assigned.

Benefits

• Medical Coverage
• Guardian Dental Coverage
• VSP Vision Coverage
• $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED