Resource Specialist, Rapid Rehousing (Temporary)

The Primavera Foundation•Tucson, AZ

2d•Hybrid

About The Position

This is a temporary position for a Resource Specialist in Rapid Rehousing. The role involves working with individuals and families experiencing homelessness to help them achieve housing stability. Key responsibilities include conducting intake and eligibility evaluations, developing individualized Housing Stability Plans, assisting with housing searches and applications, providing advocacy and mediation, conducting home visits using the Critical Time Intervention model, and coordinating care with other community providers. The position also requires accurate financial management, data entry in the Homeless Management Information System (HMIS), and maintaining high success rates for stable housing outcomes. The specialist must adhere to program standards, maintain confidentiality, and participate in team activities. Primavera's guiding principles of integrity, respect, accountability, compassion, and leadership are expected to be demonstrated.

Requirements

Bachelor’s degree in Social Work or related field.
Two years’ experience in a social services program providing case management services.
One-year experience working with people who are low-income and/or experiencing homelessness.
Have a level one fingerprint clearance card, or ability to obtain one within 30 days of hire
Have CPR/1st Aid certification, or obtain within 90 days of hire
Must have reliable transportation, a valid driver’s license, a clean driving record, current registration, and proof of insurance coverage to attend off-site meetings and conduct home visits
Ability to work professionally with a diverse and sometimes challenging population—excellent people skills and conflict resolution skills.
Extensive knowledge of services for individuals and families experiencing homelessness, familiarity with the greater Tucson community, including mainstream social services, employment, and housing options.
Ability to work effectively, compassionately, collaboratively, and efficiently with program participants, the public, staff, landlords, and volunteers.
Excellent organizational and time management skills, able to perform duties successfully with minimal supervision.
Proficient computer skills, experience using software including Microsoft Suite with emphasis in Outlook, Word, Excel, and use of database systems.
Strong and effective written and oral communication skills

Nice To Haves

Bilingual (English/Spanish)
Four years providing case management services in a social work setting
Two or more years’ working with people who are experiencing homelessness
One-year experience and demonstrated proficiency with web-based database program(s).

Responsibilities

Conduct initial intake/eligibility evaluation and documentation per HUD standards
Maintain a caseload and work with participants to create individualized Housing Stability Plans, ensure consistent and meaningful engagement with assigned households
Assist with housing search and application processes, consistently move participants into units within 30 days of intake
Provide ongoing advocacy and mediation between client and landlord, maintain good working relationships with landlords, and urgently assist in resolving tenancy issues that may arise
Conduct home visits and case management using Critical Time Intervention model (training provided)
Conduct ongoing need assessment and review utilizing tools provided by leadership
Communicate with the household’s other community support providers as needed to effectively coordinate care
Assist with applications for mainstream benefits, facilitate effective ongoing resource share and connection throughout the length of the program
Complete housing inspections, other move-in tasks, and paperwork to program standards
Maintain 100% accuracy in financial processes such as adhering to eligible costs per HUD regulations, internal expenditure workflows, etc.
Complete data entry including case notes in the Homeless Management Information System (HMIS), maintain 99% accuracy, and consistently meet timeliness standards
Maintain a 90% success rate of people leaving the program stably housed, not returning to homelessness within 12 months of program exit
Maintain confidentiality and privacy of participant information, as well as maintain a minimum of 95% accuracy in case file audits
Participate in trainings, team meetings, and other organizational events as assigned by leadership
Consistently demonstrate Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.
Other duties as assigned by leadership