Rapid Rehousing Case Manager

Colorado Coalition for the Homeless•Denver, CO

1d•Hybrid

About The Position

This position will provide coordinated stabilization and time-limited case management support to clients in housing following their exit from unsheltered homelessness or transitional shelter sites. The Case Manager will work as part of a close-knit team within a larger collaborative that includes fellow case managers, behavioral health navigators, street medicine nurses and providers, housing navigators, and other service providers from CCH and partner agencies. Together, this team is dedicated to ensuring rapid exits from homelessness into housing and intentional follow-up care for at least the first year of housing. Services provided will include, but are not limited to: relationship-building and trauma-informed engagement; crisis intervention; provision of basic needs (e.g., food, clothing, household items); facilitation of medical and behavioral health care; transportation assistance; and client advocacy and linkage to services and supports necessary for stabilization in housing following a time-limited housing subsidy. This position collaborates closely with non-congregate shelter providers, housing programs, and other City or contracted entities as needed to support program retention, remove barriers to stabilization, and pursue a variety of housing options beyond the initial intervention period.

Requirements

High School Diploma or GED required.
Basic Life Support Certification required within 30 days of employment.
Must have and maintain in good standing, a Colorado driver’s license within 30 days of hire
1-2 years of experience working with a diverse population experiencing homelessness, substance use disorders or mental health challenges, particularly those individuals diagnosed with serious and persistent mental illness (SPMI) preferred
Excellent interpersonal and communication skills, with the ability to build trusting relationships with residents.
Strong understanding of housing support services principles, trauma-informed care, and recovery focused interventions
Ability to manage a diverse caseload, prioritize tasks, and work independently while also being a team player.
Proficiency in Microsoft Office Suite.

Nice To Haves

Bachelor’s degree in Psychology, Social Work, Human Services, Criminal Justice preferred
Knowledge of local housing resources, benefits programs, and social service agencies preferred.

Responsibilities

Manages a caseload of clients with high-service utilization and disabilities including substance use and significant primary and behavioral health care needs.
Maintain positive and co-working relationships with community partners and health providers.
Works under direct supervision, with set department parameters. Works collaboratively within a team and supports collective problem-solving efforts.
Support clients with a wrap-around care management model to ensure consistent communication, engagement, and supports clients through crisis or disengagement.
Acts as a liaison between internal program management, client referral, and community partners.
Respond promptly to crises involving residents, providing de-escalation, support, and appropriate referrals.
Work with individuals to develop and implement crisis and safety plans tailored to their specific needs.
Mediate conflicts helping to resolve issues and maintain positive relationships.
Tracks client data, client engagement, and client outcomes. Focus on individual client outcomes.
Transports clients, as needed, using a CCH vehicle or an approved personal vehicle. CCH employees must have access to reliable vehicles outside of CCH fleet. Accompany residents to appointments, meetings, and other necessary engagements to provide support and advocacy. Outreach individuals to assess basic needs, safety, and mental health resource needs.
Builds rapport and maintains on-going professional relationships with individuals in need of services to get connected to longer-term care.
Assist clients in applying for and securing benefits, such as Social Security, Medicaid, and food assistance.
Facilitate referrals to external agencies and coordinate care with other service providers as needed.
Contributes to enhancing and ensuring safety by identifying and sharing relevant information related to safety concerns, emergencies, or threats to individuals and others.
Stays current on applicable community resource list. Provides resources to community members in appropriate situations.
Participates in community collaboration meetings to address barriers faced by clients and advance the Coalition’s efforts in supporting clients.
Attends trainings related to the position with intent to bring on-going training and educational opportunities to team.
Ensure timely & accurate recording of all clinical/non-clinical services, communications, and tasks in the EHR and other systems as required while maintaining complete up-to-date charts and any future upgrades as directed.
Performs other job duties as assigned.