Family Case Aide (Jamaica Family Wellness Center - Jamaica, Queens)
About The Position
The Family Case Aide for the School-based Early Support (Prevention) Program provides casework support to Family Coordinators and helps implement prevention services within the school community. The position assists with case management, family support, program coordination, documentation, and communication with schools and community partners. The aide supports families in navigating community resources and accessing services for needs such as housing, healthcare, and education. The role also helps coordinate appointments, transportation, childcare, support groups, and workshops, while maintaining accurate case records and assisting with program data and reports.
Requirements
- One year of relevant work in child welfare or social services, or relevant life experience; or successful completion of an Administration for Children’s Services-funded prevention services program or similar program; or a high school diploma or equivalent.
- Good interpersonal skills and the ability to work with diverse social, economic, and cultural groups.
- Proficiency in Microsoft Office.
- Ability to plan and carry out assignments independently.
- Ability to prioritize, adhere to timelines, and multitask.
Nice To Haves
- Bilingual Spanish.
Responsibilities
- Assist Family Coordinators with conducting assessments, developing service plans, and monitoring progress for families enrolled in the prevention program.
- Provide logistical support for case-related activities, including scheduling appointments, coordinating transportation, and arranging childcare.
- Assist with facilitating parent and caregiver support groups and workshops.
- Help families navigate community resources and access services related to housing, healthcare, education, and other basic needs.
- Maintain accurate and up-to-date case records, progress notes, and documentation in accordance with program requirements and confidentiality standards.
- Assist with data entry, report preparation, and administrative tasks that support program evaluation and reporting.
- Collaborate with Family Coordinators, school staff, community partners, and other stakeholders to coordinate service delivery and support families.
- Communicate regularly with Family Coordinators about client needs, progress, and challenges.
Benefits
- Generous paid time off
- Medical, dental, and vision insurance
- 401(k)
- Pension and employer contribution
- Flexible spending and commuter benefits accounts
- Employer-paid short-term and long-term disability insurance
- Life and AD&D insurance
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
