Family Visitation Case Aide

Childrens Services Of Roxbury • Boston, MA

12h • $0 - $22 • Hybrid

About The Position

Children's Services of Roxbury is seeking a Family Visitation Case Aide to join their mission of bringing peace of mind to children and families across Massachusetts. This role is part of the Family Visitation Program, which provides a safe, supportive, and professional environment for children and families in the Greater Boston area. The program facilitates supervised and unsupervised visits between children and their primary visiting parent, ensuring visits are safe, respectful, and child-focused. The Case Aide is a crucial part of this program, responsible for supervising visits, documenting observations, maintaining records, and providing excellent customer service. This position requires adherence to agency policies, court orders, and Department of Children and Families (DCF) requirements. The Case Aide is a Mandated Reporter, expected to maintain strict confidentiality, exercise sound judgment, and communicate professionally.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to maintain strict confidentiality.
• Strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while contributing positively to a team.
• Professional judgment, reliability, and accountability.
• Self-motivated with strong interpersonal skills.

Nice To Haves

• Bachelor's degree in Social Work, Psychology, Human Services, Criminal Justice, or a related field.
• Bilingual proficiency.
• Experience working with children and families.
• Experience in domestic violence, child welfare, supervised visitation, behavioral health, or related human services settings.

Responsibilities

• Understand and implement all Family Visitation Program policies, procedures, DCF requirements, and applicable contracts.
• Conduct virtual and in-person participant orientations.
• Review assigned case files prior to scheduled visits.
• Escort children between caregivers and visiting parties during in-person visits and facilitate virtual visit check-ins.
• Closely supervise visits while maintaining neutrality and ensuring participant safety.
• Complete detailed, objective, behavior-based observation reports during each visit.
• Intervene appropriately when safety concerns or program rule violations arise.
• Immediately report safety concerns, mandated reporting issues, or critical incidents to the Program Manager, Program Director, Shift Leader, or Security Guard, as appropriate.
• Maintain professional boundaries and confidentiality at all times.
• Communicate regularly with families regarding scheduling, program expectations, fees, resources, and general case management needs.
• Complete all required documentation before the end of each shift.
• Respond promptly to phone calls and emails.
• Maintain organized case files and perform administrative duties including filing and record management.
• Collaborate with team members and assist with coverage when staffing needs arise.
• Attend all required staff meetings and trainings.
• Demonstrate professionalism, cultural responsiveness, and respect toward all program participants.

Benefits

• Free online CEU-approved training opportunities
• Employee Discount Program
• Supportive and collaborative work environment
• Opportunity to make a meaningful difference in the lives of children and families every day

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED