About The Position

The Family Care Coordinator (FCC) works with hospitals in LifeLink’s service area to respond to referrals and evaluate potential organ and tissue donors. The role applies LifeLink Organ Recovery policies and procedures while performing and documenting donor evaluations, family approaches, authorization or donor designation, and medical and social behavior interviews with appropriate family members or associates for transplantation purposes. The FCC participates in a rotating call schedule to provide coverage 24/7. Responsibilities include onsite hospital referral evaluation, reviewing patient charts for medical suitability, understanding medical management that preserves the option for donation, determining hospital plans for brain death testing or end-of-life discussions, and identifying appropriate timing for donation conversations. The coordinator follows hospital and LifeLink procedures and applicable state statutes when determining legal next of kin and documenting authorization. After authorization, the FCC helps start the donation case, including initiating the organ donation order set, obtaining blood for serologies, performing a lymph node cutdown for HLA tissue typing, and reporting to the oncoming Vascular Coordinator. The role also provides donor families with follow-up information and support and works with hospital development and public education programs on development initiatives. Regular automobile travel is required, with infrequent possible air travel. Work may involve variable on-call hours, nights, weekends, holidays, emergency backup coverage, and extended or high-stress hours.

Requirements

  • Degreed Registered Nurse (RN).
  • Critical care experience.
  • Excellent interactive verbal communication skills.
  • Availability to handle rotating 24/7 call responsibilities and schedules that may require emergency backup call coverage.
  • Availability for regular automobile travel and possible air travel.
  • Current driver's license with a good verifiable driving record.
  • Ability to work in a team-oriented, interactive environment and align with LifeLink’s core values.

Nice To Haves

  • Bilingual in English and Spanish.

Responsibilities

  • Participate in the Family Care Coordinator call schedule, providing coverage for responsibilities 24/7.
  • Respond to referrals and conduct onsite evaluations at hospitals in the designated service area to determine potential organ or tissue donor suitability.
  • Review hospital charts and understand medical management needed to preserve the option for donation.
  • Determine the hospital plan for brain death testing or end-of-life discussions and the appropriate timing for donation conversations with families.
  • Follow hospital and LifeLink policies and procedures, as well as state statutes, when determining legal next of kin and documenting authorization for transplantation.
  • Perform and document donor evaluations, family approaches, authorization or donor designation, and medical and social behavior interviews with appropriate family members or associates.
  • Help families navigate organ donation and provide resources and compassion during end-of-life decisions.
  • Start post-authorization cases, including initiating the organ donation order set, obtaining blood for serologies, and performing a lymph node cutdown for HLA tissue typing.
  • Report case information to the oncoming Vascular Coordinator.
  • Provide donor families with follow-up information and support as needed.
  • Work with hospital development and public education programs on development initiatives.

Benefits

  • Company-paid medical, dental, disability, and life insurance.
  • Company-paid pension plan for retirement.
  • Paid vacation, sick days, and holidays.
  • Growth opportunities in a mission-driven nonprofit.
  • $5,000 sign-on bonus.
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