Family and Household Manager

DM Estate Staffing•Palo Alto, CA

18d•Onsite

About The Position

The Family and Household Manager provides comprehensive support across household management, personal assistance, family logistics, and childcare, helping keep the home’s day-to-day operations running smoothly. This is a hands-on, on-site role based primarily in Palo Alto, California, with occasional travel. The position combines work in an office and the home and requires discretion, flexibility, strong organization, and a service-oriented attitude. Work schedules are dynamic, with Tuesday–Saturday preferred but Monday–Friday also considered; some weeks are busier than others. The manager oversees household operations and staff, coordinates vendors and maintenance, manages errands and procurement, and supports the Principal, guests, and family with administrative and personal needs. The role also includes backup childcare, school transportation, children’s routines and enrichment, and accompanying the family on domestic and international travel as a travel nanny. Light cooking is a nice to have. The successful candidate may take ownership of special projects aligned with their interests, strengths, and professional development goals.

Requirements

Highly organized with exceptional attention to detail.
Proactive and able to anticipate needs.
Comfortable balancing childcare responsibilities with household management and administrative tasks.
Infant care experience and CPR training.
Excellent communication and interpersonal skills.
Trustworthy, discreet, and able to maintain strict confidentiality.
Strong project management skills and ability to operate well in complex situations.
Flexible with changing priorities and schedules.
Collaborative approach to working with household staff and vendors.
Comfortable traveling domestically and internationally.
Valid driver’s license and clean driving record.
Nanny and executive assistant, personal assistant, or household manager experience in a family office setting.
Comfortable using various software platforms.

Nice To Haves

Light cooking skills.

Responsibilities

Support the smooth day-to-day operation of the household.
Manage and coordinate household maintenance, repairs, improvement projects, organization, and childproofing initiatives.
Coordinate with household staff, including housekeeping, the primary nanny, maintenance personnel, gardeners, and the wider team.
Manage and document deliveries, mail, packages, and household returns.
Coordinate grocery shopping, meal planning, and household stocking.
Manage and stock the guest house and coordinate housekeeping before and after guest stays.
Organize household spaces, an external storage unit, and ongoing home organization projects.
Prepare the home for dinners, cocktail parties, holiday gatherings, and other hosted events.
Coordinate vendor access and oversee the home while the family is traveling.
Support meal coordination; light cooking is a nice to have.
Support the family’s personal schedules, travel, appointments, and lifestyle needs.
Coordinate doctor, dental, and other personal appointments.
Research and book hotels and assist with personal travel planning.
Assist with scheduling, phone calls, email support, and travel logistics.
Manage gifts, thank-you cards, holiday gifting, birthday reminders, and address lists.
Track personal to-do lists, priorities, and ongoing projects.
Assist with bill payments, organization, and maintaining accounting records.
Maintain inventories and track tasks using Google Sheets, Sortly, and Notion; integrate AI workflows to optimize time.
Run personal and household errands and coordinate prescription pickups and other essential deliveries.
Manage procurement of household and personal items.
Drop off returns and shipments at FedEx, UPS, USPS, and retail locations.
Coordinate routine vehicle services, including monthly car washes and other maintenance appointments.
Provide basic care for the family’s cat, including feeding, administering medication, and occasional pet sitting during family travel.
Drop off and pick up children from school.
Provide nurturing, attentive, developmentally appropriate care for the children and act as a backup nanny to support the primary nanny as needed.
Develop and maintain an educational and enrichment plan for the children, supporting age-appropriate learning and development.
Help ensure children’s daily routines are followed, including meals, naps, hygiene, bedtime, and healthy habits.
Accompany the family on domestic and international travel as a travel nanny, coordinating children’s schedules, activities, and logistics while away.
Provide occasional Saturday nannying and babysitting coverage when needed.
Assist with personal, household, and family projects as priorities evolve and take ownership of special projects aligned with the successful candidate’s interests, strengths, and professional development goals.