Family Access Manager (FAM), Skeletal Dysplasia - EAST

BridgeBio Pharma

3d•$185,000 - $230,000•Hybrid

About The Position

BridgeBio is seeking a Family Access Manager (FAM) for the East region to assist families and care partners with the access, affordability, and reimbursement processes for BridgeBio's commercialized skeletal dysplasia treatments. This role is crucial for supporting infigratinib and involves educating families, promoting awareness of family support programs, and managing new product launch activities. The FAM will collaborate with the Director of Family Access Managers and internal teams to align with patient services goals and brand strategies. The ideal candidate will thrive in a fast-paced environment, possess strong collaboration skills with various internal and external stakeholders (Legal, Compliance, Sales, Marketing, Commercial Analytics, Commercial IT, Training, Pharmacovigilance & Market Access), and demonstrate exceptional judgment, business acumen, discretion, communication, empathy, and relationship-building skills.

Requirements

BA/BS degree preferred.
Minimum of 5-8 years of Biotech/Pharma experience.
Patient services, Market Access, and hub experience preferred.
Rare Disease experience preferred.
Strong communication and interpersonal skills.
Ability to work independently and in a team environment.
Demonstrate confidence in building rapport with families/care partners.
Strong foundation and experience working closely with patient support programs including copay, cost sharing programs, affordability design, and hub models for medical and pharmacy benefit products.
Comprehend the complex environment of the specialty market, buy and bill, retail market, reimbursement/access challenges, as well as the OIG/CMS/legal guidelines for offering patient support programs.
Demonstrate excellent analytical skills and the ability to develop sound strategies and tactics for patient access.
Exhibit superior communication (oral and written) and teamwork skills to effectively contribute across cross-functional teams.
Previous FAM/PAL experience is a plus.
Extremely detail-oriented to create and manage program documents.
Experience establishing and maintaining high-level relationships with families, patients, and key decision-makers.

Nice To Haves

Previous FAM/PAL experience is a plus.

Responsibilities

Provide families/care partner-facing access and affordability support for infigratinib, working closely with Market Access, Commercial, Training, and Brand Marketing teams.
Ensure a positive and compliant patient journey through collaboration with all BridgeBio stakeholders.
Lead the evaluation and implementation of family access opportunities within a specific geographic area for all applicable families.
Provide personalized issue resolution, including access and affordability hurdles, to families/care partners face-to-face or via phone.
Direct access support between consented families and relevant stakeholders (hub, pharmacies, prescriber’s offices, and support organizations).
Coordinate with the hub partner on missing information follow-ups.
Own the relationship between ForgingBridges (a support program) and consented patients.
Onboard and welcome new families to the ForgingBridges support program.
Manage status changes with ForgingBridges and follow up with families/care partners, prescriber’s offices, and pharmacies.
Ensure ForgingBridges support program business rules are followed.
Control the workflow of information and communications with families.
Collaborate with the BridgeBio Patient Advocacy team on family/care partner engagements and attend local, regional, and national advocacy meetings/events.
Facilitate and present in-person education with families/care partners as requested.
Report key insights and findings in a compliant manner to Brand Marketing and other internal Commercial functions.
Follow BridgeBio’s policy on handling protected health information (PHI).
Attend Commercial national sales meetings, conferences, and regional events as needed.
Work on designated projects within the scope of Market Access/Patient Support Services.
Provide strategic and tactical input for continuous improvement.
Develop tactical plans (e.g., educating, triaging, hub interactions) and execute them to support strategic access imperatives.
Additional responsibilities may be assigned.

Benefits

Market-leading compensation
401(k) with employer match
Employee Stock Purchase Program (ESPP)
Pre-tax commuter benefits (transit and parking)
Referral bonus for hired candidates
Subsidized lunch and parking on in-office days
100% employer-paid medical, dental, and vision premiums for you and your dependents
Health Savings Account (HSA) with annual employer contributions, plus Flexible Spending Accounts (FSA)
Fertility & family-forming benefits
Expanded mental health support (therapy and coaching resources)
Hybrid work model with flexibility
Flexible, “take-what-you-need” paid time off and company-paid holidays
Comprehensive paid medical and parental leave to care for yourself and your family
Endless opportunities for skill development and internal mobility
Career pathing through regular feedback, continuous education and professional development programs via LinkedIn Learning, LifeLabs, & BetterUp Coaching
Celebration of strong performance with financial rewards, peer-to-peer recognition, and growth opportunities