Family Access Manager (FAM), Skeletal Dyplasia - WEST
About The Position
BridgeBio is seeking a Family Access Manager (FAM) for the West region to assist families and care partners with the access, affordability, and reimbursement processes for BridgeBio's commercialized treatments for skeletal dysplasia. This role involves engaging directly with families and collaborating with internal teams. The primary objective is to educate families on access and affordability, promote awareness of the family support program, and manage new product launch activities. The FAM will work with the Director of Family Access Managers and other internal stakeholders to align with patient services goals and execute brand strategies. The ideal candidate will thrive in a fast-paced environment, possess strong collaboration skills with various internal and external stakeholders (Legal, Compliance, Sales, Marketing, Commercial Analytics, Commercial IT, Training, Pharmacovigilance & Market Access), and demonstrate exceptional judgment, business acumen, discretion, communication, empathy, and relationship-building skills.
Requirements
- BA/BS degree preferred.
- Minimum of 5-8 years of Biotech/Pharma experience.
- Patient services, Market Access, and hub experience preferred.
- Rare Disease experience preferred.
- Strong communication and interpersonal skills.
- Ability to work independently and in a team environment.
- Demonstrated confidence in building rapport with families/care partners.
- Strong foundation and experience working closely with patient support programs including copay, cost sharing programs, affordability design, and hub models for medical and pharmacy benefit products.
- Comprehension of the complex specialty market, buy and bill, retail market, reimbursement/access challenges, and OIG/CMS/legal guidelines for patient support programs.
- Excellent analytical skills and ability to develop sound strategies and tactics for patient access.
- Superior communication (oral and written) and teamwork skills.
- Previous FAM/PAL experience is a plus.
- Extremely detail-oriented.
- Experience establishing and maintaining high-level relationships with families, patients, and key decision-makers.
Nice To Haves
- Patient services experience preferred.
- Market Access experience preferred.
- Hub experience preferred.
- Rare Disease experience preferred.
- Previous FAM/PAL experience is a plus.
Responsibilities
- Provide families/care partner-facing access and affordability support for infigratinib, working closely with Market Access, Commercial, Training, and Brand Marketing teams.
- Ensure a positive and compliant patient journey through collaboration with all BridgeBio stakeholders.
- Lead the evaluation and implementation of family access opportunities within a specific geographic area for all applicable families.
- Provide personalized issue resolution, including access and affordability hurdles, to families/care partners face-to-face or via phone.
- Facilitate direct access support between consented families and relevant stakeholders (hub, pharmacies, prescriber’s offices, support organizations).
- Coordinate with the hub partner on missing information follow-ups.
- Manage the relationship between ForgingBridges (a support program for accessing BridgeBio medicines) and consented patients.
- Onboard and welcome new families to the ForgingBridges support program.
- Manage status changes with ForgingBridges and follow up with families/care partners, prescriber’s offices, and pharmacies.
- Ensure compliance with ForgingBridges support program business rules.
- Control the workflow of information and communications with families.
- Collaborate with the BridgeBio Patient Advocacy team on family/care partner engagements and attend local, regional, and national advocacy meetings/events.
- Facilitate and present in-person education with families/care partners as requested.
- Report key insights and findings in a compliant manner to Brand Marketing and other internal Commercial functions.
- Adhere to BridgeBio’s policy on handling protected health information (PHI).
- Attend Commercial national sales meetings, conferences, and regional events as needed.
- Work on designated projects within the scope of Market Access/Patient Support Services.
- Provide strategic and tactical input for continuous improvement.
- Develop and execute tactical plans (e.g., educating, triaging, hub interactions) to support strategic access imperatives and meet identified KPIs or role metrics.
- Additional responsibilities may be assigned.
Benefits
- Market-leading compensation
- 401(k) with employer match
- Employee Stock Purchase Program (ESPP)
- Pre-tax commuter benefits (transit and parking)
- Referral bonus for hired candidates
- Subsidized lunch and parking on in-office days
- 100% employer-paid medical, dental, and vision premiums for you and your dependents
- Health Savings Account (HSA) with annual employer contributions
- Flexible Spending Accounts (FSA)
- Fertility & family-forming benefits
- Expanded mental health support (therapy and coaching resources)
- Hybrid work model with flexibility
- Flexible, “take-what-you-need” paid time off
- Company-paid holidays
- Comprehensive paid medical and parental leave
- Opportunities for skill development and internal mobility
- Career pathing through regular feedback
- Continuous education and professional development programs via LinkedIn Learning, LifeLabs, & BetterUp Coaching
- Financial rewards, peer-to-peer recognition, and growth opportunities for strong performance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
