Family Access Manager (FAM), Skeletal Dysplasia - SOUTH EAST
About The Position
BridgeBio is seeking a Family Access Manager (FAM) for the Southeast region to assist families and care partners with the access, affordability, and reimbursement processes for BridgeBio's commercialized skeletal dysplasia treatments. This role involves engaging with families and cross-functional teams, playing a key commercial role in supporting infigratinib. The primary objectives include educating families on access and affordability, promoting awareness of family support programs, and executing new product launch activities. The FAM will collaborate with the Director of Family Access Managers and internal teams to align with patient services goals and brand strategies. The ideal candidate will thrive in a fast-paced environment, collaborate effectively with diverse stakeholders (Legal, Compliance, Sales, Marketing, Commercial Analytics, Commercial IT, Training, Pharmacovigilance & Market Access), and possess exceptional judgment, business acumen, discretion, communication skills, empathy, and relationship-building abilities.
Requirements
- BA/BS degree preferred.
- Minimum of 5-8 years of Biotech/Pharma experience.
- Strong communication and interpersonal skills.
- Ability to work independently and in a team environment.
- Demonstrated confidence in building rapport with families/care partners.
- Strong foundation and experience working closely with patient support programs including copay, cost sharing programs, affordability design, and hub models for medical and pharmacy benefit products.
- Comprehension of the complex specialty market, buy and bill, retail market, reimbursement/access challenges, and OIG/CMS/legal guidelines for patient support programs.
- Excellent analytical skills and ability to develop sound strategies and tactics for patient access.
- Superior communication (oral and written) and teamwork skills.
- Extremely detail-oriented to create and manage program documents.
- Experience establishing and maintaining high-level relationships with families, patients, and key decision-makers.
Nice To Haves
- Patient services experience preferred.
- Market Access experience preferred.
- Hub experience preferred.
- Rare Disease experience preferred.
- Previous FAM/PAL experience is a plus.
Responsibilities
- Provide families/care partner-facing access and affordability support for infigratinib, working closely with Market Access, Commercial, Training, and Brand Marketing teams.
- Ensure a positive and compliant patient journey through collaboration with all BridgeBio stakeholders.
- Lead the evaluation and implementation of family access opportunities within a specific geographic area for all applicable families.
- Provide personalized issue resolution, including potential hurdles with access and affordability, to families/care partners face-to-face or via phone.
- Facilitate direct access support between consented families and relevant stakeholders (hub, pharmacies, prescriber’s offices, and support organizations).
- Coordinate with the hub partner on missing information follow-ups.
- Manage the relationship between ForgingBridges (a support program for accessing BridgeBio medicines) and consented patients.
- Onboard and welcome new families to the ForgingBridges support program.
- Manage status changes with ForgingBridges and follow up with families/care partners, prescriber’s offices, and pharmacies.
- Ensure ForgingBridges support program business rules are followed.
- Control the workflow of information and communications with families.
- Collaborate with the BridgeBio Patient Advocacy team on family/care partner engagements and attend local, regional, and national advocacy meetings/events.
- Facilitate and present in-person education with families/care partners as requested.
- Report key insights and findings in a compliant manner to Brand Marketing and other internal Commercial functions.
- Adhere to BridgeBio’s policy on handling protected health information (PHI).
- Attend Commercial national sales meetings, conferences, and regional events as needed.
- Work on designated projects within the scope of Market Access/Patient Support Services, consistent with developmental plans and strengths.
- Provide strategic and tactical input for continuous improvement.
- Develop and execute tactical plans (e.g., educating, triaging, hub interactions) to support strategic access imperatives and meet identified key performance indicators or role metrics.
- Additional responsibilities may be assigned.
Benefits
- Market-leading compensation
- 401(k) with employer match
- Employee Stock Purchase Program (ESPP)
- Pre-tax commuter benefits (transit and parking)
- Referral bonus for hired candidates
- Subsidized lunch and parking on in-office days
- 100% employer-paid medical, dental, and vision premiums for you and your dependents
- Health Savings Account (HSA) with annual employer contributions
- Flexible Spending Accounts (FSA)
- Fertility & family-forming benefits
- Expanded mental health support (therapy and coaching resources)
- Hybrid work model with flexibility
- Flexible, “take-what-you-need” paid time off
- Company-paid holidays
- Comprehensive paid medical and parental leave
- Career pathing through regular feedback
- Continuous education
- Professional development programs via LinkedIn Learning, LifeLabs, & BetterUp Coaching
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
