Family Access Manager (FAM), Skeletal Dysplasia - South West

BridgeBio Pharma

3d•$185,000 - $230,000•Hybrid

About The Position

BridgeBio is looking for a Family Access Manager (FAM) in the Southwest region to engage with families/care partners on access, affordability, and reimbursement process for BridgeBio's portfolio of commercialized asset treating skeletal dysplasia. Reporting to the Director of Family Access Managers, this individual will be responsible for engaging with families/care partners and cross-functional teams. The Family Access Manager will play a critical Commercial role in support of infigratinib. The primary goal will be to educate families/care partners on access, affordability, and reimbursement process, build family support program awareness, and execute on all new product launch activities. The Family Access Manager will work collaboratively with the Director of Family Access Managers and internal colleagues to align on the patient services goals and pull through on brand strategies. The ideal candidate should be prepared to work in a fast-paced environment and must be able to collaborate with multiple internal and external stakeholders, including Legal, Compliance, Sales, Marketing, Commercial Analytics, Commercial IT, Training, Pharmacovigilance & Market Access. Additionally, exceptional judgment, business acumen, discretion, communication skills, the ability to empathize, and showing strong relationship-building skills are a must.

Requirements

BA/BS degree is preferred
Minimum of 5-8 years of Biotech/Pharma experience.
Patient services, Market Access, and hub experience preferred
Rare Disease experience is preferred
Strong communication and interpersonal skills
Ability to work independently and in a team environment
Demonstrate confidence in building rapport with families/care partners
Must have a strong foundation and experience working closely with patient support programs including copay, cost sharing programs, affordability design, and hub models for medical and pharmacy benefit products
Comprehend the complex environment of the specialty market, buy and bill, retail market, reimbursement/access challenges, as well as the OIG/CMS/legal guidelines for offering patient support programs
Demonstrate excellent analytical skills and the ability to develop sound strategies and tactics for patient access
Exhibit superior communication (oral and written) and teamwork skills to effectively contribute across cross-functional teams
Previous FAM/PAL experience is a plus
Extremely detail oriented to create and manage program documents
Experience establishing and maintaining high-level relationships with families, patients, and key decision-makers

Nice To Haves

Patient services, Market Access, and hub experience preferred
Rare Disease experience is preferred
Previous FAM/PAL experience is a plus

Responsibilities

Provide families/care partner-facing access and affordability support for infigratinib. This requires working closely with the Market Access team, Commercial, Training, and Brand Marketing team
Compliantly ensure a positive patient journey through collaborations with all BridgeBio stakeholders
Lead the evaluation and implementation of family access opportunities within a specific geographic area for all applicable families
Provide face-to-face or via phone, personalized issue resolution, including potential hurdles with access and affordability with families/care partners
Direct access support between consented families and all relevant stakeholders (hub, pharmacies, prescriber’s offices, and support organizations)
Coordinate with the hub partner on missing information follow-ups
Own the relationship between ForgingBridges, a support program offered to families to access the BridgeBio approved medicines, and consented patients
Onboard and welcome new families to the ForgingBridges support program
Manage status changes with ForgingBridges and follow-up with families/care partners, prescriber’s offices, and pharmacies
Ensure ForgingBridges support program business rules are followed
Control the workflow of information and communications with familes
Collaborate with BridgeBio Patient Advocacy team on families/care partners engagements and attend local, regional, and national advocacy meetings/events
Facilitate and present in-person education with families/care partners as requested
Report key insights and findings in a compliant manner to the Brand Marketing and other internal Commercial functions
Follow BridgeBio’s policy on handling protected health information (PHI) obtained through pharmacies, prescriber’s offices, and interactions with families/care partners
As needed, attend Commercial national sales meetings, conferences, and regional events
Work on designated projects that are within the scope of services for Market Access/Patient Support Services as assigned and/or consistent with developmental plans and strengths
Provide strategic and tactical input for continuous improvement purposes
Develop tactical plans (i.e., educating, triaging, hub interactions, etc.) and execute against those plans in support of strategic access imperatives, such as key performance indicators or role metrics as identified by Market Access/Patient Support Services leadership
Additional responsibilities may be assigned

Benefits

Market-leading compensation
401(k) with employer match
Employee Stock Purchase Program (ESPP)
Pre-tax commuter benefits (transit and parking)
Referral bonus for hired candidates
Subsidized lunch and parking on in-office days
100% employer-paid medical, dental, and vision premiums for you and your dependents
Health Savings Account (HSA) with annual employer contributions, plus Flexible Spending Accounts (FSA)
Fertility & family-forming benefits
Expanded mental health support (therapy and coaching resources)
Hybrid work model with flexibility
Flexible, “take-what-you-need” paid time off and company-paid holidays
Comprehensive paid medical and parental leave to care for yourself and your family
Career pathing through regular feedback, continuous education and professional development programs via LinkedIn Learning, LifeLabs, & BetterUp Coaching