Fairmont Gold Attendant

AccorHotel • Chicago, IL

3d

About The Position

The Fairmont Gold Attendant provides personalized service to guests during check-in and in the private lounge, helping create memorable experiences and guest loyalty. The role is responsible for food and beverage service in the Fairmont Gold Department, maintaining lounge and buffet cleanliness, monitoring food and equipment inventory, and ensuring compliance with Fairmont Gold service and operational standards. The attendant builds guest relationships, responds to requests and concerns, communicates with other departments, and supports a safe, cooperative work environment.

Requirements

• Fluency in English, verbal and non-verbal.
• Strong interpersonal and problem-solving abilities.
• High level of responsibility and reliability.
• Ability to work under pressure in a fast-paced environment.
• Ability to work cohesively with colleagues as part of a team and with minimal supervision.
• Ability to focus on guest needs while remaining calm and courteous.
• Attention to detail, speed, and accuracy; ability to prioritize and organize work.
• Ability to follow directions thoroughly and understand guests’ service needs.
• Clear thinking and sound judgment when resolving problems.
• Ability to identify departmental training needs and provide training.
• Flexible regarding working hours and schedule.
• Professional image, self-motivation, organizational skills, initiative, and ability to complete projects promptly.
• Legally eligible to work in the United States.

Nice To Haves

• Previous customer-related experience preferred.
• Previous restaurant experience as a busser or server is an asset.
• Previous PMS experience is an asset.
• Computer literacy in Microsoft Windows applications is an asset.

Responsibilities

• Provide professional, friendly, and engaging service; anticipate guest needs and respond promptly.
• Maintain positive guest relations, resolve concerns or complaints, and develop strong relationships that support guest loyalty.
• Perform all aspects of food and beverage service in the Fairmont Gold Department.
• Follow Fairmont Gold Standards of Service and Operational Procedures.
• Communicate special requests and guest preferences to Fairmont Gold Supervisors.
• Promote and control the honor bar to generate Fairmont Gold revenues.
• Complete daily, weekly, and monthly duties, including cleaning, according to the duty list.
• Monitor equipment and food inventory.
• Deliver morning coffee wake-up orders.
• Maintain cleanliness, sanitation, and organization of the lounge and buffet area throughout the day.
• Work with the kitchen on the daily Fairmont Gold Lounge menu and food presentation.
• Communicate and coordinate effectively with other departments, including stewarding and the kitchen.
• Review daily business levels and arrival reports, identify potential issues, and coordinate solutions or corrections.
• Ensure materials and equipment are ready for service and address deficiencies with the appropriate personnel.
• Answer department telephone calls within three rings using proper greeting and etiquette.
• Document pertinent information in the department log book.
• Complete maintenance work orders and submit them to Royal Service; contact Engineering directly for urgent repairs.
• Follow hotel requirements for guest or colleague accidents and injuries, and emergency situations.
• Promote a cooperative working climate and comply with company health and safety policies and procedures.

Benefits

• Exclusive discounts at Fairmont Chicago and Accor properties worldwide for employees and family.
• Complimentary meals in the on-site employee cafeteria.
• Comprehensive medical coverage.
• Dental coverage.
• 401K plan.
• Convenient direct deposit.
• Career development opportunities.
• Complimentary upgrades and extended stays.
• Discounted stays across Fairmont and Raffles properties.
• Dining and wellness discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed