(Hybrid) Faculty-Led Program Coordinator - Global Affairs

West Virginia University • West Virginia, WV

1d • Hybrid

About The Position

The Study Abroad Faculty-Led Program Coordinator supports the development, promotion, and implementation of faculty-led study abroad programs. Reporting to the Faculty-Led Program Manager, this role focuses on enhancing student support services and driving program recruitment efforts. The assistant serves as a key point of contact for prospective and admitted students, helping ensure a smooth, inclusive, and well-informed experience from inquiry through program completion.

Requirements

• Bachelor’s degree
• A minimum of two (2) years of experience in customer service or a related field.
• Any equivalent combination of related education and/or experience will be considered.
• All qualifications must be met by the time of employment.
• Strong organizational and communication skills
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Interpersonal skills with a student-centered approach
• Student-centered mindset
• Attention to detail and follow-through
• Initiative and problem-solving
• Collaboration and teamwork
• Intercultural awareness and sensitivity
• Workflow management

Nice To Haves

• Experience with study abroad or international education programs
• Experience in higher education and/or student services
• Background in recruitment, marketing, or outreach
• Familiarity with student information systems or CRM platforms
• Intercultural experience (e.g., studying, living, or working abroad)

Responsibilities

• Serve as a primary contact for students interested in faculty-led study abroad programs- responding to inquiries via email, phone, and in-person advising.
• Guide students through the application process, including program selection, eligibility, and deadlines.
• Support pre-departure preparation, including orientations, documentation tracking, and communication of program expectations.
• Assist with student accommodations in coordination with campus partners (e.g., disability services, counseling, health services).
• Monitor student participation and engagement, flagging concerns and supporting retention efforts.
• Maintain accurate student records in relevant databases and systems.
• Develop and implement recruitment strategies to increase participation in faculty-led study abroad programs.
• Conduct outreach through classroom presentations, information sessions, tabling events, and digital campaigns.
• Collaborate with faculty leaders to promote specific programs and highlight unique academic and cultural components.
• Assist in creating and updating marketing materials, including flyers, website content, newsletters, and social media posts.
• Analyze recruitment data and trends to inform outreach strategies and improve yield.
• Support the logistical coordination of faculty-led programs, including application management, enrollment tracking, and communication timelines.
• Assist in organizing pre-departure and re-entry programming.
• Coordinate with internal and external stakeholders to ensure program readiness.
• Provide administrative support to the Faculty-Led Program Manager as needed. This could include reconciling pcard purchases or scheduling meetings.
• Promote inclusive practices in student outreach and support, with attention to underrepresented and first-time study abroad participants.
• Help develop resources that address diverse student needs, including financial, cultural, and accessibility considerations.

Benefits

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 24 annual leave (vacation) days per year (employee leave)
• 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6%25 employee contribution match, eligibility to continue health insurance, and other retiree perks.
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level