Fact Finder (Program Coordinator I) - Recovery from Addictions Program

Commonwealth of Massachusetts • Taunton, MA

4d • Onsite

About The Position

The Recovery from Addictions Program (RAP) Complaints Department is seeking an experienced professional to conduct fact-finding investigations of complaints filed by clients, staff and/or other persons. Other duties include maintaining database information, maintaining logs, and files of complaints, drafting reports and decision letters. The selected candidate will work 37.5 hours per week on first shift from 8:30am to 4:30pm Monday - Friday. The days off will be scheduled as Sunday and Saturday. This schedule will have flexibility to complete fact findings based on operational need.

Requirements

• Ability to analyze information and determine the applicability of information and draw conclusions and make appropriate recommendations.
• Ability to gather and analyze information and write concisely.
• Knowledge of and experience in the complaint and investigation process.
• Ability to establish and maintain boundaries.
• Applicants must have at least (A) two years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.
• I. A Bachelor's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.
• II. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.
• Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Nice To Haves

• Knowledge of reporting requirement to oversight agencies such as Disabled Persons Protection Commission, Department of Children & Families and Elder Affairs.
• Proficient in Excel and database management.
• Knowledge of and professional experience working in human service and substance use disorders fields.
• Knowledge of The Joint Commission and CMS standards.

Responsibilities

• Conducts fact-finding investigations at RAP in accordance with 104 CMR 32 by researching regulations, protocols, procedures, and policies; by spending a significant time on units conducting interviews with client and staff, and reviews medical records and video recordings, as applicable.
• Drafts reports for review and maintains databases.
• Enters data in the statewide Safety Learning System (SLS) and completes all entries as additional information is received.
• Assists with the development of decision letters for person in charge’s approval.
• As a member of the PI team, assists with compiling and organizing RAP data.
• Serves as a member of the Complaints Disposition Committee, Complaints Review committee and other committees as assigned/appointed.
• Provides technical assistance and responds to inquiries regarding complaint and fact finding process.
• Maintains competencies for working in Complaints/Quality Management.
• Presents Complaints Department Orientation for new employees.

Benefits

• Comprehensive Benefits
• outstanding suite of employee benefits that add to the overall value of your compensation package.
• work experience that supports you, your loved ones, and your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level