Coordinator, Food Recovery Program

SPOONFULS INC•Taunton, MA

10d•$0 - $25•Hybrid

About The Position

Spoonfuls keeps good food from going to waste. Through food recovery and distribution, education, and advocacy, we work to address the health, environmental, and economic impact that wasted food has on people and the planet. The Food Recovery Coordinator is responsible for managing a defined route of vendor partners and beneficiary partners in a particular region. This includes, but is not limited to, managing relationships with vendors and beneficiary partners, conducting site visits and quality audits of vendors and beneficiaries, entering, maintaining and improving data and inventory related to Spoonfuls’ work, and collecting, inspecting, loading and safely delivering perishable and nonperishable products from vendors to Spoonfuls’ beneficiaries on the same day the food is acquired. The Food Recovery Coordinator is the face of our organization, and as such must be passionate about and committed to our mission.

Requirements

Acceptable motor vehicle report (MVR) with no serious motor vehicle issues in the past 3 years (accidents or otherwise; to be determined by the Program Director and Senior Manager); and then annually after hire
Must have held a valid driver's license for at least 3 consecutive years and have a minimum of 3 years of licensed driving experience
Possess or ability to obtain current DOT physical card per state and federal regulations
Ability to obtain a safe food handling license (ServSafe)
Food Handling experience strongly preferred
Effective customer service skills; interest in and passion for our mission
Willingness and ability to learn computerized data input technology
Ability and desire to relate to and work with various age, economic, racial and ethnic groups of individuals.
Ability to both speak and write English
Extreme flexibility and ability to adapt to varied work requirements; Ability to adapt and still ensure food recovery in different types of New England weather conditions
Ability to work cooperatively with all Spoonfuls staff and partners
Inclusion, tact and diplomacy in dealing with diversity
Ability to drive for long periods of time
Ability to stand, walk, sit, use hands and arms, reach, climb up/down stairs, stoop down, kneel, climb in and out of a dock-high vehicle repeatedly over a 5-day workweek
Ability to perform moderate to heavy physical labor (lift or maneuver up to 50 lbs repeatedly of boxes of food); lift between 2,000 and 5,000 pounds of food per day, 5 days a week
Ability to speak and hear clearly
Ability to work in refrigerated areas (cooler and freezer) for periods of time
Ability to navigate a city or metro area and use a GPS
Willingness to learn and ability to use apps (inventory or otherwise)
Start the route on time as determined by the Program Administrative team
Wear Spoonfuls uniform each day of the week
Drive safely and be in DOT compliance at all times
Keep all company assets (vans and trucks) clean and organized
Operate in an enclosed, refrigerated box truck or commercial van on a daily basis, both alone or with another driver
Be exposed contaminants such as fuel or exhaust
Work outdoors while loading and unloading products. Work indoors while driving or filling out paperwork
Sometimes being exposed to hot or very cold temperatures while working inside (including refrigerated areas, coolers, or freezers)
Occasionally get into cramped positions to reach workspaces, such as the back of a truck
Occasionally being exposed to whole body vibration when driving a truck
Sometimes dealing with sounds or noise levels that are distracting or uncomfortable
Working closely with others/teammates, especially when unloading trucks. Includes driving with a teammate in an enclosed truck cab or commercial van when applicable (solo days to be expected regularly)
Handle and sort through potential food to be recovered that is close to, at, or past date of expiration, or may already be opened
Use of hand-trucks or two-wheel dollies, use of U-Boats for moving, loading, and unloading product
Use standard office equipment such as computers and phones

Nice To Haves

1 or more years of commercial truck driving experience strongly preferred
Previous customer service and/or grocery retail experience preferred

Responsibilities

Arrive at work on time each day in uniform, which includes Spoonfuls’ branded gear and appropriate shoes
Drives a medium-duty 10- or 16-foot NPR box truck (non-CDL), following all Spoonfuls’ safety protocol, including all US Department of Transportation (DOT) and Massachusetts Department of Transportation regulations, and Spoonfuls’ regulations related to company vehicles and general safety
Serves as the lead of food recovery and “the face” of the organization on a defined route; serves as primary driver of a 10-16-foot box truck driving a defined route each day
Takes lead on the culling, lifting, loading, organizing, tracking, and overall collection of prepared, perishable, or other nutritious/ recovered foods from retail stores, farms, or wholesale distributors
Builds partner relationships constantly; informs supervisors of any problems or issues or complaints in a timely manner
Ensures food safety guidelines are being followed by all Spoonfuls’ staff and partners
Inspects the product to be donated following food safety guidelines and refuses donations if the product doesn’t meet stated criteria (called “culling”)
Delivers food to non-profit beneficiary partners the same day the food is acquired
Accurately records all collections and distributions in the inventory system; participates in regular audits of inventory data and route data to ensure accuracy and integrity
Maintains records of beneficiary partners, vendors, and all information pertinent to food recovery operations in Salesforce
Develops and maintains positive relationships with vendors and beneficiaries; maintains positive relationships with all Spoonfuls staff
Conducts Vendor Visits in conjunction with the Manager of Food Acquisition
Conduct beneficiary partner site visits in conjunction with the Manager of Beneficiary Partnerships
Maintains contact with key staff at vendor and beneficiary locations to ensure smooth pick-up and delivery of donations or to communicate any delays or issues that may arise
Communicates clearly and effectively in all oral and written communication
Responds to any and all outreach from Program Administrative or office staff in a timely and respectful manner
Demonstrates a working knowledge of customer service
Demonstrates a clear understanding of our vendors and beneficiaries by responding to their needs in a timely manner or informing the Program Administrative team if they are unable to do so
Participates in asks from other Spoonfuls’ departments like taking photos while on the road, sourcing partner quotes, participating in a photo or video shoot or more
Follows all DOT and company regulations as they relate to company vehicles and general safety including DVIR reports 2X a day when applicable
Maintains a clean and orderly vehicle cab and cargo area
Uses company vehicles only for the transport of recovered food or for purposes determined by the Program Administrative team
Practices safe and lawful driving at all times. Follows all legal parking procedures as outlined by the organization
Participates in regular maintenance and upkeep of the company vehicles, reporting issues to and following directions from the Program Administrative team