FACT Case Manager
About The Position
The FACT Case Manager provides treatment, rehabilitation, and support services to individuals served by the FACT Program to support stabilization, reduce hospitalization, and promote successful community living. The role promotes recovery, empowerment, self-determination, and active participation in treatment planning for each participant. The FACT (Forensic Assertive Community Treatment) Program is a multidisciplinary clinical team providing comprehensive, community-based services to adults with severe and persistent mental illness. The program aims to reduce hospitalization, increase community tenure, and enhance independence, autonomy, and quality of life. Team services include advocacy, crisis intervention, assessments, treatment planning, case management, medication support, care coordination, community referrals, symptom education, vocational and educational support, social skills development, and assistance for families and caregivers. Most services are provided in the community, with approximately 15% of work time spent in the office. Company vehicles are available, but team members must also use personal vehicles as needed and are eligible for mileage reimbursement. The team operates during and outside standard business hours, including rotating weekend, holiday, and on-call responsibilities. Eleos Health is a HIPAA-compliant documentation tool accessible on desktop or mobile. It can turn brief notes or session conversations into clinically appropriate documentation, supports staff review and finalization of notes, and provides insights to support care planning and continuity.
Requirements
- Bachelor’s degree in Human Services or a related field.
- Experience working with adults with severe and persistent mental illness.
- Demonstrate proficiency in the RBHS/MHRC Electronic Health Records (EHR) and Patient Information System within three months of employment.
- Proficiency in Microsoft Office, Outlook, and use of the Internet.
- Meet MHRC/RBHS driver requirements, including a valid Florida driver’s license, required insurance coverage, and an acceptable driving record.
- Ability to work in a variety of settings, including homes, offices, hospitals, nursing homes, and secure units.
- Ability to make sound, independent decisions, including responding to emergencies and high-risk situations.
- Strong communication and interpersonal skills, and ability to work effectively with individuals, families, providers, and team members.
- Background screening and clearance through the Florida Care Provider Background Screening Clearinghouse is required.
Responsibilities
- Provide treatment, rehabilitation, and support services in accordance with the FACT model, based on the PACT model.
- Maintain accurate, complete, and confidential clinical records.
- Conduct mental health status assessments.
- Coordinate referrals to community providers and support services.
- Assist individuals with activities of daily living, transportation, communication, and social/interpersonal skills.
- Provide education on mental health symptoms, medications, and recovery.
- Serve as primary case manager for an assigned caseload, promoting recovery, empowerment, and self-determination.
Benefits
- Medical, Dental, and Vision Insurance
- Life Insurance
- Disability Insurance
- 403(b) Retirement Plan
- Paid Time Off (PTO)
- Paid Holidays
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Eleos Health – HIPAA-compliant documentation tool
- Mileage reimbursement for use of personal vehicles as needed
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What This Job Offers
Job Type
Full-time
