Facility Services Coordinator - Glen Allen, VA
Military Spouse Corporate Career Network•Glen Allen, VA
•Onsite
About The Position
BGIS is seeking a Facility Services Coordinator to support facility services in Glen Allen, Virginia. BGIS provides integrated real estate management services, including facilities and project management, energy and sustainability services, workplace consulting, real estate services, and capital planning. The coordinator supports clients and the internal site management team through customer service, administrative, and work-order activities.
Requirements
- Strong demonstrated experience working in a customer service center environment.
- Demonstrated understanding of customer service principles.
- Demonstrated experience working with internal and external stakeholders at varying levels of an organization.
- Strong professional telephone manner, including listening, questioning, empathy, clear client outcomes, and professionalism.
- Attention to detail and grammar.
- Proficiency with relevant computer software such as Word, Excel, and Outlook or related programs, and Internet access.
- Good keyboard skills, speed, and accuracy.
- Ability to respond quickly to change and adopt a flexible, innovative approach to problems and opportunities.
Responsibilities
- Meet and greet clients and visitors.
- Serve as the first point of contact for incoming phone queries and manage requests and room bookings through the virtual service center model, including lodging work requests in the internal system.
- Support the internal site management team by coordinating client requests and other requests as required.
- Assist with visitor and contractor escorts, including providing instruction and supervision as required.
- Manage the collection and distribution of internal and external mail and courier deliveries.
- Manage delivery of consumables throughout refresh areas.
- Support provision of building access cards to staff and contractors.
- Support meeting room needs, including room reconfigurations and catering provisions.
- Perform administration duties as required.
- Handle invoicing, receipting, and reconciliation.
- Perform data entry and records management.
- Manage work orders.
- Maintain distribution lists.
- Ensure HSE policies and procedures are met and maintained by all stakeholders.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
