Facility Services Coordinator - Glen Allen, VA
About The Position
BGIS is seeking a Facility Services Coordinator to support facility operations in Glen Allen, Virginia. The role provides customer-facing and administrative support, serving as a point of contact for clients, visitors, staff, and contractors. It includes coordinating requests and room bookings, assisting site management, supporting building access and meeting-room needs, handling mail and deliveries, and maintaining work orders, records, and distribution lists. The coordinator is also responsible for invoicing, receipting, reconciliation, and helping ensure that health, safety, and environmental policies and procedures are followed.
Requirements
- Strong demonstrated experience working in a Customer Service Center environment.
- Demonstrated understanding of customer service principles.
- Demonstrated experience working with internal and external stakeholders at varying organizational levels.
- Professional telephone manner, including listening, questioning, empathy, clear client outcomes, and professionalism.
- Attention to detail and grammar.
- Proficiency in relevant computer software such as Word, Excel, and Outlook (or related programs), and Internet access.
- Good keyboard skills, speed, and accuracy.
- Ability to respond quickly to change and adopt a flexible, innovative approach to problems and opportunities.
Responsibilities
- Meet and greet clients and visitors.
- Serve as the first point of contact for incoming phone queries and manage requests and room bookings through the virtual service center model, including lodging work requests in the internal system.
- Assist the internal site management team by conveying client requests and handling other requests as required.
- Assist with visitor and contractor escorts, including instructing and supervising as required.
- Manage collection and distribution of internal and external mail and courier deliveries.
- Manage delivery of consumables throughout refresh areas.
- Support provision of building access cards to staff and contractors.
- Support meeting-room requirements, including room reconfigurations and catering provisions.
- Perform administrative duties as required.
- Handle invoicing, receipting, and reconciliation.
- Perform data entry and records management.
- Manage work orders.
- Maintain distribution lists.
- Ensure HSE policies and procedures are met and maintained by all stakeholders.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
