Facility Operations Manager

New York University • New York, NY

6d • $77,000 - $78,001

About The Position

The Facility Operations Manager oversees athletic facility operations and staff during operating hours, ensuring department standards for customer service, health, safety, rule enforcement, and housekeeping are met. The role oversees the facility’s student employment process, including hiring, training, and payroll, and supervises student support staff who monitor the facility, perform routine maintenance of strength and aerobic equipment, and maintain signage and displays. The manager interprets and implements policies and procedures governing patron and guest access and facility use, recommends and implements changes to departmental protocols such as scheduling and operating policies, and ensures patrons follow rules for health, safety, and orderly conduct.

Requirements

• Bachelor’s degree.
• At least 2 years of related experience, or an equivalent combination of education and experience.
• Experience providing high levels of customer service and supervising staff.
• Current CPR, First Aid, and Automatic External Defibrillator certification, or ability to obtain the certifications.
• Working knowledge of athletic facility operations.
• Strong interpersonal, supervisory, and organizational skills.
• Ability to provide information and interpret and communicate policies and procedures.
• Ability to provide excellent customer service.

Nice To Haves

• Master’s degree.
• At least 3 years of experience, supervisory experience in an athletic facility, and experience in athletic operations and marketing.
• Working knowledge of, or ability to learn, employee administration and payroll systems.
• Ability to assist with direct administrative oversight, including facility operations, and provide information, interpret, and communicate policies and procedures.
• Demonstrated ability to hire, train, and supervise employees.
• Demonstrated ability to prepare and present orientations for new student employees.
• Ability to interview job applicants to obtain and verify information used to screen and evaluate them.

Responsibilities

• Oversee athletic facility operations and staff during operating hours.
• Ensure department standards for customer service, health, safety, rule enforcement, and housekeeping are met.
• Oversee student employment processes, including hiring, training, and payroll.
• Supervise student support staff monitoring the facility and maintaining strength and aerobic equipment, signage, and displays.
• Interpret and implement policies and procedures for patron and guest access to and use of the facility.
• Recommend and implement changes to departmental protocols, including scheduling and operating policies.
• Ensure patrons adhere to rules concerning health, safety, and orderly conduct.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager