Facility Liaison

Signature HealthCARE, LLC • Muncie, IN

5d

About The Position

The Facility Liaison represents one facility and supports its census and quality mix goals by developing relationships with patients, families, referral sources, facility staff, and community partners. The role conducts on-site evaluations of patient referrals, identifies patient and family needs, explains facility services and admission standards, and directs referrals to appropriate facilities. The liaison also makes sales calls, records activity in the Customer Relations Management system, and helps develop and carry out strategic and development plans, including identifying market opportunities and coordinating selling strategies with facilities.

Requirements

• At least two years of experience in outside direct sales; healthcare experience is preferred.
• Must understand the long-term care business, including census and quality mix goals and referral expectations.
• Intermediate to advanced skills in Microsoft Office Suite.

Nice To Haves

• Two years of sales and/or marketing experience.
• Case management experience.
• Healthcare experience in outside direct sales.

Responsibilities

• Conduct on-site evaluations of patient referrals and follow up in a timely manner.
• Make daily sales calls to target markets and referral sources according to business development plan targets and goals, and enter activity into the Customer Relations Management system.
• Identify patient and family needs and direct referrals to facilities.
• Generate referrals to support facility census and quality mix goals.
• Assist with developing and executing strategic and development plans, including analyzing local healthcare systems for market opportunities, marketing facility advantages, building selling messages, and coordinating selling strategies and tactics with facilities.
• Develop and maintain positive working relationships with facility staff to identify and support their needs.
• Conduct bedside sales to determine transitional needs and educate patients and families about facility services and admission standards.
• Collaborate with facilities to understand and operationalize census and quality mix goals and referral process expectations.
• Identify target-market needs and represent facilities at community partner meetings.

Benefits

• Medical, dental, and vision coverage.
• First Stop Health virtual healthcare.
• 401(k) and Roth 401(k).
• Company-paid and voluntary life insurance.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Paid time off (PTO) and holiday incentive pay.
• Tuition reimbursement and tuition discounts with select universities.
• Student debt assistance for eligible SNF RNs and LPNs.
• Uniform allowance.
• Partner Perks Discount Program.
• Perfect Attendance Program.
• Pay advance and next-day pay.
• Employee Assistance Program (EAP).
• Support through VitalLink and the Signature Inspire Foundation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed