Facility Care Coordinator

Health System Services • Niagara Falls, NY

24d

About The Position

The Facility Care Coordinator supports skilled nursing facility clients and the healthcare professionals who care for their patients. The role serves as a key point of contact for nurses and facility staff, coordinating medical equipment and supply needs, answering questions, and ensuring clients have information and support to provide quality patient care. The position works with facility teams and internal departments, reviews medical records and care plans as needed, maintains accurate information in electronic medical record systems and other digital platforms, and educates facility staff about services, products, resources, and procedures. The role is based in Niagara Falls, New York, with a potential transition to Tonawanda, New York. The stated schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. Compensation is $18.00–$24.00 per hour, depending on experience.

Requirements

• High school diploma or GED required.
• Strongly preferred: 2–5 years of customer service and administrative experience in the healthcare field.
• Friendly, compassionate, professional, people-first attitude and genuine enjoyment of helping others.
• Proactive, resourceful approach to finding solutions.
• Ability to manage multiple requests, conversations, and priorities while staying organized.
• Clear, professional communication skills and empathy for others.
• Ability to collaborate with others.
• Attention to detail when reviewing information and entering data.
• Adaptability and willingness to learn new systems, programs, and processes and adjust as priorities change.
• Comfort using computers and learning electronic record systems and other digital tools.

Nice To Haves

• Associate degree.
• Relevant healthcare or customer service experience.

Responsibilities

• Provide friendly, reliable support to nurses and staff at skilled nursing facilities, addressing questions and coordinating medical equipment and supply needs.
• Answer incoming phone calls and emails, respond to requests, and follow up to ensure questions and concerns are addressed.
• Develop and maintain positive relationships with facility staff and healthcare professionals through consistent, dependable support.
• Work with facility teams and internal departments to help ensure patients receive needed equipment, supplies, and services.
• Review medical records and patient care plans as needed to support accurate and effective service coordination.
• Enter information into electronic medical record systems and other digital platforms, maintaining accurate and up-to-date client records.
• Educate facility staff about services, products, resources, and procedures.
• Stay current on new programs, products, and equipment.
• Bring empathy, passion, integrity, and commitment to interactions with facility staff, healthcare professionals, and teammates.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with a 3% company contribution after one year and 1,000 hours worked.
• Generous PTO, vacation, and 9 paid holidays.
• Optional short-term disability.
• Company-paid long-term disability.
• Free, confidential Employee Assistance Program.
• Tuition reimbursement program with Niagara University, including savings on master's degree programs.
• Community programs and opportunities to give back.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED