Facility Care Coordinator

Health System Services Ltd • City of Niagara Falls, NY

25d • $18 - $24 • Onsite

About The Position

At Health System Services, we’re passionate about healthcare and the people we serve. As a Care Coordinator – Facility, you’ll play an important role in supporting our skilled nursing facility clients and the healthcare professionals who care for their patients. You’ll be a key point of contact for nurses and facility staff, helping coordinate medical equipment and supply needs, answer questions, and make sure everyone has the information and support they need to provide quality patient care.

Requirements

• A People-First Attitude: You’re friendly, compassionate, professional, and genuinely enjoy helping others.
• A “Let’s Figure It Out” Mindset: You’re proactive, resourceful, and willing to find solutions when questions or challenges come up.
• Organization Skills: You can manage multiple requests, conversations, and priorities while keeping track of the details.
• Communication & Empathy: You communicate clearly and professionally and know how to make people feel heard and supported.
• Team Spirit: You enjoy collaborating with others and understand that great patient care takes a team.
• Attention to Detail: You’re comfortable reviewing information, entering data, and making sure things are accurate.
• Adaptability: You’re open to learning new systems, programs, and processes and can adjust as priorities change.
• Healthcare or Customer Service Experience: Experience in healthcare or a customer-facing role is a plus, along with a willingness to learn.
• Technology Skills: You’re comfortable using computers and learning electronic record systems and other digital tools.
• High School Diploma or GED required.

Nice To Haves

• An associate degree or relevant healthcare or customer service experience is preferred.

Responsibilities

• Provide friendly, reliable support to nurses and staff at skilled nursing facilities, helping address questions and coordinate medical equipment and supply needs.
• Answer incoming phone calls and emails, respond to requests, and follow up to make sure questions and concerns are addressed.
• Develop and maintain positive relationships with facility staff and healthcare professionals by providing consistent, dependable support.
• Work closely with facility teams and internal departments to help ensure patients receive the equipment, supplies, and services they need.
• Review medical records and patient care plans as needed to support accurate and effective service coordination.
• Enter information into electronic medical record systems and other digital platforms while keeping client records accurate and up to date.
• Educate facility staff about our services, products, resources, and procedures to help them get the support they need.
• Stay up to date on new programs, products, and equipment so you can confidently assist our clients.
• Bring empathy, passion, integrity, and commitment to every interaction with facility staff, healthcare professionals, and teammates.

Benefits

• Comprehensive Health Coverage – Medical, Dental, and Vision insurance
• 401(k) with a 3% company contribution after one year and 1,000 hours worked.
• Generous PTO, vacation, and 9 paid holidays.
• Optional Short-Term Disability, company-paid Long-Term Disability, and a free, confidential Employee Assistance Program.
• Exclusive tuition reimbursement program with Niagara University, including savings on master's degree programs.
• Community programs and making a difference in the lives of others.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED