Part-Time Facility Attendant - White Building - Campus Recreation (Evergreen)

Penn State University•University Park, IL

13d•Onsite

About The Position

A Facility Attendant with Penn State Campus Recreation helps ensure the health, safety, and welfare of patrons using Campus Recreation facilities. Attendants are on duty during operational hours and help maintain a welcoming and secure environment by addressing facility issues and patron concerns promptly and providing exceptional customer service. The role rotates through areas including first- and second-floor fitness spaces, the equipment desk, welcome desk, Gym 2, and Phase 3. The position requires at least 10–12 hours of work per week, availability for at least one opening or closing shift per week, and the ability to work days, evenings, and weekends as needed. Attendants may also provide coverage for special events outside normal operating hours and should be willing to cover or trade shifts when necessary. The pay rate is $12.50 per hour.

Requirements

Maintain knowledge of Campus Recreation facility policies, programs, and services to answer questions, handle problems, and respond to participant inquiries.
Multi-task in a fast-paced environment and demonstrate excellent interpersonal skills.
Work a minimum of 10–12 hours per week.
Be available for at least one opening or closing shift per week.
Be willing to cover or trade shifts when necessary.
Be able to work days, evenings, and weekends as necessary.
Recognize and identify unruly patrons or unsafe behaviors.
Lift up to 45 pounds, with or without accommodation.
Follow the student employee handbook and maintain professionalism.

Nice To Haves

CPR/First Aid/AED certification at hire is preferred.

Responsibilities

Provide exceptional customer service and accurate information to patrons; address questions, concerns, and conflicts.
Help ensure Campus Recreation facilities are safe and secure and monitor facility access.
Conduct building rotations to identify facility problems, safety hazards, and violations of Facility Use Guidelines.
Assist with emergency response protocols, radio protocols, and situational emergency response.
Clean rooms and equipment, including scheduled sanitization and mopping, and relocate equipment as needed.
Answer phones, issue equipment, and complete routine building checks.
Return equipment to its proper location, including weights, collars, and benches.
Assist student leadership with setup and teardown for Informal Recreation, Intramural, Sports Clubs, and Event Rentals.
Attend and participate in monthly Facility Attendant meetings and trainings.
Provide peer-to-peer performance reviews and track feedback data.
Provide coverage for special events beyond normal operating hours when needed.
Follow the student employee handbook, maintain professionalism, and perform other duties as assigned.