Facility Assistant

City of Riverside•Mo, MO

1d•Onsite

About The Position

The Facility Assistant reports to the Community Center Manager and provides professional support and service to visitors and callers to the City of Riverside Community Center. The role supports program management, reception and customer service, rental-space setup and teardown, facility safety, and light cleaning. The Facility Assistant also monitors facility activities and rental events, assists with special-event setup, and follows facility procedures for opening, closing, and securing the building.

Requirements

High school graduation or equivalent.
CPR and First Aid certification required within one month of employment.
Valid driver's license.
Demonstrated success in a similar position.
Proficiency in standard office procedures, systems, and practices, including regular use of computers, fax machines, copiers, email, and similar office technology.
Proficiency with Microsoft Office Suite and facility programs.
Ability to operate a phone system, manage incoming and outgoing calls, relay messages promptly, and remain professional in communications.
Excellent interpersonal, written, and verbal communication skills.
Ability to maintain confidentiality of internal and external communications as appropriate.
Ability to speak, read, write, and understand English.
Ability to work independently and use initiative and judgment in carrying out assigned tasks.
Ability to maintain accuracy and attention to detail in a multitasking environment with changing priorities.
Ability to maintain a positive and courteous demeanor with the public, including in demanding or stressful situations.
Punctuality and timeliness in meeting performance requirements, attendance standards, deadlines, assignment schedules, and scheduled breaks.
Ability to recognize potentially hazardous situations and respond calmly.
Ability to sit for prolonged periods, walk or stand for periods of time, and occasionally lift up to 50 pounds.
Ability to work nights, weekends, or holidays in support of the rental schedule and special events inside and outside the Community Center.

Nice To Haves

Associate's degree.

Responsibilities

Manage the front reception and telephone systems, greet and direct visitors, and provide a warm, professional first point of contact.
Check in facility visitors and assist with payments and reservations.
Stay informed about City activities and respond to or direct inquiries from staff, visitors, and the public.
Supervise facility activities and address safety hazards.
Conduct facility walk-throughs to ensure areas are clean, well maintained, and professional.
Perform light cleaning after activities and to help maintain a safe environment.
Report maintenance issues and janitorial deficiencies to the Manager.
Oversee the facility during rental events.
Assist with setup for meetings, events, programs, and special events, including arranging tables, chairs, and recreation equipment.
Assist the Manager with creating and managing programs as needed.
Follow City and facility rules, regulations, policies, and procedures.
Follow opening and closing procedures to secure the facility at the beginning and end of the shift.
Perform other duties as assigned.