Facilities Technician II

Heartshare Human Services Of New York•Brooklyn, NY

About The Position

The Facilities Technician II provides comprehensive repair and maintenance services for HeartShare facilities, keeping interiors, exteriors, and grounds safe, clean, and well maintained. The role independently diagnoses and completes repairs with minimal supervision, produces professional and durable results, and helps prevent hazards while maintaining compliance with applicable regulations and codes. The technician completes prioritized daily work orders, leads assigned jobs from planning and material purchasing through execution, coordinates with contractors and vendors as needed, and identifies preventative maintenance needs. The position also provides first-line response to facility emergencies, including after-hours response, snow removal, and other urgent situations. The technician is responsible for assigned agency vehicles and tools, including their care, maintenance, secure storage, and records. Additional responsibilities include using WorxHub to track and document work, maintaining communication with supervisors and team members, and managing petty cash and purchase records for maintenance supplies and materials. HeartShare describes its work as championing and empowering New Yorkers who have often been overlooked and underestimated. The organization offers benefits based on full-time or part-time status and is an Equal Opportunity Employer.

Requirements

At least 3–5 years of maintenance work experience, ideally in a nonprofit or healthcare setting.
At least 3–5 years of hands-on experience in maintenance and repairs, including plumbing, electrical, carpentry, or general building systems; experience must go beyond janitorial or porter duties.
Valid New York State driver's license.
Thorough knowledge of handyman duties, basic plumbing, basic carpentry, basic electrical work, building codes, ADA regulations, and safety standards.
Demonstrated ability to execute scope work successfully and foster a positive work culture.
Ability to use automated facilities management systems for work-order tracking, preventive maintenance, and asset management.
Excellent communication and interpersonal skills and ability to collaborate with diverse stakeholders.
Ability to provide cost-effective solutions with high-quality outcomes.
Strong organizational, problem-solving, recordkeeping, and attention-to-detail skills.
Compassionate, patient, empathetic, and respectful approach when interacting with residents and individuals with trauma, mental health, or other support needs.
Ability to work independently and manage multiple tasks.
Familiarity with federal, New York State, and New York City regulatory agencies, including DOB, DEP, ADA, OPWDD, and OFPC.
Ability to respond to emergencies after hours and report to work during emergencies as needed.

Responsibilities

Maintain and repair residence interiors, including tile and flooring, toilets and drains, plumbing, electrical systems, carpentry, painting, furniture, HVAC, locks, plaster, sheetrock, and cabinets.
Maintain and repair residence exteriors and grounds, including landscaping, snow removal, painting, gutters, carpentry, masonry, and siding.
Operate floor-cleaning machinery, power washers, and snow blowers.
Complete prioritized daily work orders independently with minimal supervision.
Lead assigned jobs, including planning, purchasing materials, and completing work; coordinate with contractors and vendors as needed.
Identify preventative maintenance needs and assist with proactive maintenance strategies.
Respond to facility emergencies, including after-hours situations, snow removal, and urgent facility needs; maintain cell phone contact on evenings and weekends as needed.
Follow physical plant safety protocols, PPE requirements, and bloodborne pathogen standards; participate in professional development training.
Obtain OSHA 10 certification within 12 months of hire and OSHA-approved PPE training within 6 months of hire.
Serve as vehicle custodian: maintain vehicle logs and documents, coordinate servicing, ensure safe and lawful operation, and report accidents, violations, or incidents promptly.
Maintain assigned vehicles and equipment in clean, secure, safe, and good condition; attend driver training as required and maintain a clean driving record.
Care for assigned tools, maintain equipment and tool inventory, ensure tools are in safe working condition, and store them properly.
Use WorxHub to track work orders and maintenance activities; do not begin work without an approved work order except in emergencies.
Record daily activity and detailed work-completion notes in WorxHub, including photographic proof, site conditions, follow-up actions, and identified issues.
Communicate consistently with supervisors and team members, provide progress updates, and support a collaborative team environment.
Handle petty cash for maintenance purchases, retain dated itemized receipts, and submit purchase records promptly for reconciliation and replenishment.
Perform other job-related duties consistent with the position and applicable laws, regulations, and organizational policies.

Benefits

Paid vacation, sick, personal days, and holidays.
403(B) retirement plans with employer contribution.
Health, dental, vision, and life insurance.
Employee Assistance Program (EAP).
Flexible spending accounts for dependent care, medical, parking, and transit.
Employee appreciation programs and events.
Tuition assistance program.
Professional development opportunities.
Wellhub discount.
Verizon Wireless discount.
BJ's membership discount.
Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates, and more.
Rewarding work in a team environment.