Facilities Support Manager
About The Position
The Facilities Support Manager leads and oversees the Repair Team, providing frontline technical analysis, support, and resolution for Facility Management issues received through the Facilities Hotline, Work Order Management System, Power BI reporting, Asset/Incident mailboxes, and Planned Maintenance Inspections. The role ensures that Facilities Maintenance activities are resolved efficiently and cost-effectively to deliver maximum value to Lowe’s. It directly supervises 7–9 Facilities Analysts supporting approximately 600 retail locations. The position is fully remote, subject to the stated residence restrictions for salaried remote associates.
Requirements
- Bachelor’s degree in a related field, or equivalent years of experience in lieu of the education requirement, if applicable.
- 8 years of experience in facilities management, preferably in big-box retail.
- 5 years of progressive leadership experience in facilities operations.
- Strong analytical and decision-making skills based on data and business-case evaluation.
- Thorough knowledge of facilities maintenance and proactive asset health maintenance.
- Excellent interpersonal and communication skills across all organizational levels.
- Ability to manage multiple priorities, delegate effectively, and meet deadlines.
- Strong organizational and time-management skills.
- Proficiency in Microsoft Office Suite.
Nice To Haves
- 3 years of experience with asset/work order management systems.
- Demonstrated use of cost-benefit and ROI-driven decision-making.
- Ability to work cross-functionally in a matrixed organization.
- Experience serving as a trusted advisor to senior operational leaders.
- Customer service background and consistent achievement of SLA performance metrics.
Responsibilities
- Lead and develop Facilities Analysts to support effective execution of break-fix repairs and planned maintenance activities.
- Monitor ServiceChannel and Power BI reporting to evaluate vendor performance, adjust store assignments, and support achievement of corporate targets.
- Partner with Facilities Analysts and Real Estate Finance to ensure accurate invoice receipt, review, reconciliation, and payment processing.
- Monitor, review, and adjust forecasted facilities spending for planned maintenance, reactive repairs, and planned projects with Real Estate Finance.
- Analyze repair and project spending trends and risks, and identify mitigation strategies for high-risk categories.
- Support the Division Facilities Director in analyzing spending trends and identifying savings opportunities, including schedule and budget adjustments.
- Evaluate and report Repair Team performance metrics, including incident volume, resolution time, escalation rates, and call efficiency.
- Assess vendor performance based on quality, responsiveness, pricing, and alignment with store needs.
- Collaborate with Facilities Maintenance, Engineering & Construction, Real Estate, and Store Operations to align on initiatives.
- Partner with the Division Facilities Director to define project-scope thresholds for transition to Engineering & Construction.
- Monitor Lowe’s Media frequencies and requests from Lowe’s Legal to address concerns or provide insight on Lowe’s Facility Maintenance activities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
