Facilities Specialist

Synovus•Statesboro, GA

About The Position

The Facilities Specialist provides hands-on maintenance support at assigned locations and coordinates vendor services across a designated market. The role prioritizes and closes work orders, conducts site inspections, oversees vendor performance, ensures compliance with company requirements, and supports facility operations through communication, quality control, and service coordination. Working with the Regional Facilities Manager (RFM), the Facilities Specialist helps establish vendor relationships, manage contracts and system setup, and maintain customer satisfaction and operational efficiency. The position combines general maintenance work at predetermined locations with dispatching and managing outside vendors throughout the RFM’s market. It also includes vendor contract and system coordination, site surveys, work scoping, quality oversight, and communication with vendors and end users. Team members are expected to follow applicable policies, procedures, laws, regulations, and risk limits, and to report known or suspected violations promptly.

Requirements

High school diploma or equivalent.
Five years of experience making minor or general repairs to equipment and/or facility utilities.
Knowledge of HVAC, electrical, plumbing, and general building maintenance practices.
Ability to read and interpret blueprints, manuals, technical drawings, and equipment specifications.
Strong troubleshooting and problem-solving skills.
Knowledge of applicable building, electrical, and safety codes.
Strong organizational and time-management skills.
Effective communication and customer service skills.

Responsibilities

Perform general maintenance at a predetermined set of locations within a reasonable radius while acting as a dispatcher for the RFM’s market.
Assist the RFM in developing a vendor network that provides coverage across the market.
Dispatch and manage outside vendors for work orders in the designated market.
Prioritize and close work orders.
Conduct quarterly site surveys of all locations to assess quality and customer satisfaction.
Work with the RFM to obtain Annual Master Agreement Contracts from vendors and establish requirements and contract terms, including insurance, workers’ compensation, auto coverage, arbitration, and litigation provisions.
Work with the RFM on vendor setup in the Pinnacle AP System and provide regulatory requirements for Archer.
Ensure vendors are uniformed and display identification while on company property.
Coordinate site visits with vendors and end users.
Oversee vendor work and provide quality control.
Scope vendor work as needed and submit proposals to the RFM for approval when required.
Meet clients’ business and personal financial needs and refer them to specialty areas such as Trust, Investments, Insurance, and Treasury Management, as appropriate.
Observe policies, procedures, laws, regulations, and role-specific risk limits, and report known or suspected violations to the appropriate company authority in a timely manner.
Assist other team members as needed to ensure distinctive service delivery.
Perform other related duties as required.