Facilities & Procurement Manager

H&M•New York, NY

4d•Hybrid

About The Position

The Facilities & Procurement Manager leads facility management and asset performance across the sales market, ensuring stores are safe, compliant, cost-efficient, and operationally effective throughout their lifecycle. The role drives facilities management strategy, maintenance delivery, supplier governance, and continuous improvement. Facilities Managers and a Procurement Specialist report to this position. It is a hybrid role based at the New York Support Office and reports to the Expansion Manager. The manager oversees facilities strategy and asset management, planned and reactive maintenance, supplier and contract governance, budgeting and forecasting, health and safety compliance, systems and reporting, stakeholder communication, continuous improvement, and leadership and development of the Facilities Management team. The role works closely with Sales, Operations, Expansion, and the Global C&F team.

Requirements

Bachelor’s degree in Facility Management, Engineering, Business Administration, or a similar field.
At least 5 years of experience in facility management, preferably in retail or multi-site operations.
Strong planning, prioritization, and analytical skills.
Strong facilities and asset management expertise.
Budgeting, planning, and performance management skills.
Service-oriented approach and strong stakeholder management skills.
Resilience, accountability, and a continuous-improvement focus.
Advanced written and spoken English communication skills.
Proficiency in MS Office applications.
Proven experience leading teams and complex projects in a matrix organization.
Proven experience leading large Facilities Management vendor setups, such as IFM and similar operating models.

Responsibilities

Set and execute the Facilities Management strategy in alignment with global direction.
Plan and prioritize maintenance based on risk, lifecycle cost, and business impact.
Ensure long-term asset performance and store availability.
Secure structured handover of completed projects from Construction into operation.
Oversee planned and reactive maintenance within the Facilities Management service scope.
Ensure professional, effective, and timely facilities service delivery to minimize operational disruption.
Build and manage an effective supplier base.
Optimize maintenance and service costs through sourcing, framework agreements, and performance-based supplier management.
Support budgeting and forecasting of Facilities Management OPEX and CAPEX.
Ensure service levels, compliance, and cost efficiency.
Ensure store environments are safe for customers and colleagues.
Secure compliance with local and global regulations, audits, and corporate standards.
Ensure high-quality data in Facilities Management systems to support accurate and well-motivated CAPEX and OPEX plans.
Use data and benchmarks to drive continuous improvement and informed decision-making.
Maintain transparent, structured communication with stakeholders across service and improvement lifecycles.
Identify inefficiencies and lead continuous improvement initiatives in Facilities Management service delivery.
Capture lessons learned and share best practices within and across markets.
Lead and develop the Facilities Management team within the Sales Market.
Set clear priorities, responsibilities, and performance expectations for Facilities Management resources and partners.
Develop Facilities Management competencies and ensure a future-ready organization.
Ensure effective collaboration with Sales teams, Operations, Expansion, and the Global C&F team.