Facilities Operations Specialist III

Focus on the Family•Colorado Springs, CO

7d•$28 - $33•Onsite

About The Position

The Facilities Operations Specialist III owns administration of the work order system and supports property management, high-level issue response, and team prioritization. The role requires a strong understanding of workplace safety and building systems, the ability to work at both strategic and detailed levels, and comfort with relational and technical responsibilities. The specialist demonstrates mastery of work-order systems, process flow, prioritization, and building-system controls, works with minimal supervision, and refers questionable matters to the Manager. The position serves as the primary liaison for ministry, tenant, and Facilities work requests; administers work-order communications and tracking; coordinates contractors and projects; maintains safety and preventive-maintenance schedules; and tracks inventory, assets, spending, and building performance. It also provides Tier 1 diagnostic support for HVAC, lighting, irrigation, and fire systems, including computer-based adjustments and Building Automation System configuration. The specialist supports tenant services, team coordination, critical incidents, emergencies, snow removal as needed, and may be on call for critical systems response. The role may oversee contractors, inspectors, and capital projects. The position is based across campus grounds and multiple buildings, including offices, mechanical rooms, and a warehouse. The posted pay range is $27.79 to $32.93. The potential start date is November 9, 2026. Focus on the Family offers benefits based on scheduled hours: employees scheduled for at least 20 hours per week are eligible for specified benefits, with additional benefits for employees scheduled for at least 30 hours per week. Temporary employees have limited benefit eligibility.

Requirements

Associate degree or equivalent.
At least 5 years of related experience.
Certification, training, or a degree in Building Automation or computer controls.
Strong understanding and experience with building systems and workplace safety management.
Mastery of work-order systems, process flow, and prioritization.
Ability to navigate and train others in technical building-system controls.
Ability to work with minimal supervision and refer questionable matters to the Manager.
Ability to communicate effectively verbally and in writing.
Experience with computer-related control systems.
Good analytical skills, including extracting data and drawing conclusions.
Ability to establish and maintain rapport with coworkers, managers, and employees.
Ability to function in a team environment and handle several tasks simultaneously.
Good computer skills.
Personal qualities including commitment to quality and timeliness, strong people skills, mechanical and technical aptitude, organization, attention to detail, and a servant's heart.
Consistent Christian witness and adherence to the organization's stated Standard of Moral Conduct and Statement of Faith.

Nice To Haves

Project management experience.
Database experience.

Responsibilities

Serve as the primary liaison for ministry, tenant, and Facilities staff task and project needs.
Administer the work-order system for communication, tracking, and performance measurement, ensuring work is completed satisfactorily and on time.
Gather requirements for ministry and tenant work requests, from tasks to projects, and communicate them clearly to management, technicians, and contractors.
Punch-list staff and tenant work requests to ensure quality outcomes.
Take a leadership role in construction and workplace safety; maintain relevant OSHA and safety certifications.
Maintain safety, inspection, and preventive-maintenance calendars in the work-order system and Outlook, and communicate timelines, results, and recommendations to leadership.
Partner with leadership to prioritize work orders and improve customer service and team efficiency.
Use the work-order system to manage inventory, assets, reorder points, and spending by building and tenant.
Track fixed assets and equipment maintenance schedules, and recommend repair or replacement schedules for reporting and decision-making.
Build and maintain a network of ministry and tenant staff trained in the work-order system, ensuring maintenance needs are completed promptly and recorded.
Develop an ongoing contractor review cycle and support management in ensuring qualified contractors and contracts across trades.
Partner with the purchasing team to follow ministry policies and ensure contractor performance and work quality meet requirements.
Submit purchase requisitions and maintain organized vendor quote and contract files.
Present scopes and work requirements to the Facilities Manager and/or supervisor, and verify completed work against requirements before contractor payment.
Coordinate with Security on campus key inventory and maps, and keep work-order key distribution tables current.
Track and review building metrics, utilities, asset obsolescence, and service-level agreements for the Facilities scorecard.
Analyze building, utility, asset-obsolescence, and work-order trends and recommend efficient resource use and stewardship of ministry assets.
Coordinate tenant work orders and projects with the Tenant Services Manager and Facilities teams; may manage tenant projects under the Facilities Director's direction.
Collaborate with the Tenant Services Manager on tenant building expenses and allocation among tenant-direct, ministry-direct, and common-area costs for accurate NNN billing.
Maintain a working understanding of tenant contracts to inform responses to tenant requests.
Provide Tier 1 diagnostic support for HVAC, lighting, irrigation, and fire systems, including computer-based adjustments.
Contribute to IoT strategy and settings to support comfort, safety, and cost goals.
Review staff and tenant work requests promptly and provide an initial response on needed building-control adjustments.
Configure Building Automation Systems, set parameters, contribute to strategy, manage utility impacts, and provide direct vendor feedback on programming changes.
Visit issue locations when practical, capture all relevant aspects, and address issues across applicable systems.
Diagnose issues using system knowledge and experience, and assign the appropriate technician or contractor.
Represent leadership's desire to create community by participating in divisional event planning and implementation.
Organize the general office area for efficiency and serve as the primary team liaison.
Serve on the Administrative Support Team for critical incidents.
Assist with medical and other emergencies and fire alarms.
Perform other duties as assigned.
Be available for campus snow removal as needed and may be on call for critical-systems response.
Oversee some on-site contractors and inspectors and may oversee some capital projects.
Provide a central contractor point of contact for projects up to $75,000 and manage a purchasing card for supplies.
Exemplify the stated Christian character and spiritual expectations, including supporting the ministry's mission and values.

Benefits

Norton LifeLock ID Theft Coverage for employees scheduled for 20 or more hours per week.
Legal Shield/ID Shield Coverage for employees scheduled for 20 or more hours per week.
AFLAC for employees scheduled for 20 or more hours per week.
403(b) retirement plan for employees scheduled for 20 or more hours per week.
Vacation time and vacation payout for employees scheduled for 20 or more hours per week.
Sick time for employees scheduled for 20 or more hours per week.
Holidays for employees scheduled for 20 or more hours per week.
Service awards for employees scheduled for 20 or more hours per week.
Community service days for employees scheduled for 20 or more hours per week.
Bookstore discount for employees scheduled for 20 or more hours per week.
Fitness center for employees scheduled for 20 or more hours per week.
Medical plan for employees scheduled for 30 or more hours per week.
Dental plan for employees scheduled for 30 or more hours per week.
Vision plan for employees scheduled for 30 or more hours per week.
Life insurance for employees scheduled for 30 or more hours per week.
Disability insurance for employees scheduled for 30 or more hours per week.
Flexible spending accounts for employees scheduled for 30 or more hours per week.
Employee Assistance Program for employees scheduled for 30 or more hours per week.
Tuition reimbursement for employees scheduled for 30 or more hours per week.
Warehouse membership reimbursement for employees scheduled for 30 or more hours per week.
Temporary employees are eligible only for sick time, bookstore discount, and fitness center.