Facilities Operations Specialist

Worcester Center for Performing Arts•Worcester, MA

11d

About The Position

The Facilities Operations Specialist supports the safe, efficient, and reliable operation of The Hanover Theatre & Conservatory’s theatre, Conservatory, event spaces, and administrative areas. The role performs and coordinates preventive maintenance, minor repairs, routine inspections, building systems monitoring, vendor services, emergency preparedness, and event-related facility support. Working with the Facilities and Building Supervisor and other departments, the Specialist uses independent judgment to address maintenance concerns, identify risks, and recommend cost-effective solutions within established policies and approval authority. The position coordinates building maintenance and system services, monitors HVAC equipment through the Automated Logic building management system, maintains maintenance and inspection records, supports safety and emergency procedures, and coordinates vendors and contractors. It also assists with event setup and breakdown and communicates facility concerns and operational risks to the Director of Operations & Customer Experience. Occasional early mornings, evenings, weekends, holidays, and assigned after-hours emergency response or on-call coverage are required. Hours worked, including qualifying remote response, must be accurately recorded and compensated under applicable law and policy.

Requirements

High school diploma or equivalent required.
Three to five years of relevant facilities maintenance, building operations, or commercial property maintenance experience required.
Demonstrated experience performing general repairs and coordinating preventive maintenance.
Working knowledge of commercial building operations, preventive maintenance, and general facility repairs.
Familiarity with HVAC, plumbing, electrical, fire protection, and building security systems.
Ability to operate or learn building automation systems, including Automated Logic.
Strong troubleshooting, problem-solving, organizational, communication, and time-management skills.
Ability to independently assess maintenance concerns, prioritize work, and exercise sound judgment.
Experience coordinating vendors, contractors, service schedules, and maintenance activities.
Ability to maintain accurate work orders, inspection records, maintenance logs, and inventory documentation.
Proficiency with Microsoft Word, Excel, Outlook, and general computer systems.
Ability to work effectively and respectfully across departments and with external service providers.
Working knowledge of applicable workplace safety procedures and building regulations.
Commitment to organizational values, teamwork, accessibility, and a positive guest experience.
Ability to lift, carry, push, or move equipment and supplies weighing up to 50 pounds, with appropriate assistance or mechanical equipment when necessary.
Ability to stand and walk for extended periods; climb stairs; bend, kneel, reach, crouch, crawl, push, and pull.
Ability to safely use ladders, hand tools, and approved maintenance equipment consistent with training and safety requirements.
Ability to work in mechanical rooms, storage areas, event spaces, and other building environments.
Availability for occasional early mornings, evenings, weekends, and holidays based on operations and performance schedules.
Participation in scheduled after-hours emergency response or on-call coverage as assigned; accurately record all hours worked, including qualifying remote response.

Nice To Haves

Experience with commercial HVAC systems, building automation, fire protection systems, or related equipment.
Experience coordinating external vendors and contractors.
OSHA 10 certification or relevant safety training.
Valid driver’s license preferred if required for assigned job-related travel.
An equivalent combination of education, training, and relevant experience may be considered.

Responsibilities

Perform and coordinate routine building maintenance, minor repairs, furniture assembly, minor construction, and preventive maintenance across organizational facilities.
Respond to building issues, maintenance requests, and facility emergencies, resolving concerns within assigned authority and escalating as necessary.
Develop and maintain preventive maintenance schedules, equipment service logs, inspection records, work orders, and repair documentation.
Monitor building conditions, identify recurring maintenance issues, and recommend corrective actions, equipment replacements, and facility improvements.
Maintain the organization, cleanliness, and safe storage of facilities equipment, tools, supplies, workspaces, and storage areas.
Coordinate required inspections, testing, and maintenance of fire alarms, extinguishers, standpipes, fire pumps, sprinklers, and other building systems, using licensed or qualified vendors where required.
Monitor HVAC equipment through the Automated Logic building management system and adjust approved operating schedules and settings for occupancy, performances, events, comfort, and energy efficiency.
Coordinate service and maintenance involving HVAC, plumbing, elevators, electrical systems, fire protection, access control, and security systems.
Maintain inspection and service records, track deficiencies, and coordinate corrective actions with internal personnel and external providers.
Partner with the Director of Operations & Customer Experience on emergency preparedness procedures, fire evacuation plans, and safety protocols.
Support weather-related facility needs, including snow and ice response, flooding prevention, and emergency building preparation.
Serve as a primary point of contact for assigned maintenance, cleaning, and building service vendors; coordinate schedules, monitor service quality, and communicate deficiencies.
Monitor cleaning schedules, sanitation standards, supply inventory, and facility conditions.
Assist with vendor proposals, service agreements, purchasing, inventory tracking, and expense monitoring under established approval procedures.
Coordinate contractor access, scheduling, and worksite readiness for approved building maintenance and repairs.
Coordinate and assist with facility setup and breakdown for performances, rehearsals, Conservatory classes, rentals, and special events, including tables, chairs, portable bars, and equipment.
Collaborate with the Facilities and Building Supervisor, Front of House, Production, Conservatory, Events, and other departments on operational readiness and facility needs.
Communicate maintenance concerns, project updates, service interruptions, and operational risks to the Director of Operations & Customer Experience.
Support after-hours building emergencies and operational needs, including occasional evening, weekend, and holiday assignments as scheduled or required.
Perform other duties as assigned consistent with the position.
Adhere to organizational values in interactions with staff, volunteers, and the public.
Comply with organizational rules and regulations for safe and efficient operation of all spaces.