Facilities Operations Specialist

L.L.Bean • Freeport, ME

6d • $65,800 - $82,200

About The Position

L.L.Bean is seeking a Retail Facilities Specialist to join its Facilities team at the Freeport, Maine Headquarters. The role helps plan, coordinate, and support the work needed to maintain retail facilities, equipment, and grounds. It oversees and coordinates facilities operations contractors performing preventative maintenance, project work, service requests, and equipment or building repairs. The specialist also monitors operational trends and performance measures and provides project, administrative, and systems support for store communications and operations.

This collaborative role works with Retail Operations, Retail Design, Real Estate, Construction, Facilities, stores, vendors, and contractors. Responsibilities include managing service requests and work-order systems; supporting contractor relationships, contracts, budgets, invoices, and purchase orders; analyzing maintenance performance and operational data; and coordinating store-related initiatives and departmental priorities.

L.L.Bean describes a culture focused on belonging, inclusion, and safe workplaces. Employees are expected to follow health and safety policies, report unsafe conditions or at-risk behaviors, and work safely. The anticipated starting base pay is $65,800–$82,200; individual compensation may vary based on experience, qualifications, education, geographic location, skills, competencies, and proficiency.

Requirements

• Associate degree; college or technical experience preferred.
• At least 3 years of relevant experience.
• Strong understanding of facilities maintenance practices, methodologies, and construction processes.
• Excellent understanding of retail operations and familiarity with business objectives.
• Strong written and verbal communication skills.
• Strong organizational skills and excellent attention to detail.
• Ability to work independently and contribute effectively as part of a team.
• Ability to establish timelines, manage schedules, and prioritize multiple responsibilities effectively.
• Knowledge of expense management, cost controls, and budgeting.
• Strong analytical and problem-solving skills, with curiosity about improving processes.
• Sound business judgment and a general understanding of financial reporting and P&L.
• Proactive, self-motivated approach and a strong sense of urgency.
• Proficiency in Microsoft Office and strong general PC skills.

Nice To Haves

• Knowledge of ServiceChannel or a similar CMMS system.
• Technical writing experience.
• Recent retail store experience and facilities/building knowledge at a lead level or above.

Responsibilities

• Coordinate maintenance activities across retail facilities, including preventative maintenance, service requests, equipment breakdowns, and project work.
• Manage and process service requests promptly and coordinate follow-up with stores, contractors, and internal partners.
• Maintain knowledge of facility ownership, leases, tenant and owner responsibilities, contracts, warranties, applicable regulations, and lease agreements relevant to facilities operations.
• Manage the work-order system to communicate work, measure contractor performance, track equipment uptime, and monitor purchasing activity.
• Support the selection, onboarding, management, and termination of outsourced maintenance contractors.
• Assist with contract negotiations with key maintenance partners and help expand the network of qualified contractors.
• Build and maintain relationships with maintenance partners and service providers.
• Partner with Store Managers and Operations Leaders to develop and manage service-level expectations.
• Manage, review, and process facilities-related invoices and purchase orders.
• Support budget analysis, project planning, vendor setup, and document tracking.
• Assist with annual maintenance budget planning and coordination across operational departments.
• Track, analyze, and help improve maintenance measures, including asset utilization, maintenance costs, schedule compliance, and equipment uptime.
• Prepare reports, analyze operational data, and recommend process improvements and solutions to maintenance challenges.
• Maintain awareness of expenses, cost controls, budgets, and financial reporting.
• Partner with Retail Design, Real Estate, Construction, Retail Operations, and Facilities on store-related initiatives.
• Coordinate and support departmental priorities, including seasonal projects, special events, and meetings.
• Maintain current operating manuals and update content as needed.
• Provide backup support for department team members during travel or time away.
• Contribute to a safe and healthy workplace by following established health and safety policies and procedures, reporting unsafe conditions or at-risk behaviors, and working safely.

Benefits

• Benefits package with programs and perks designed to support health and financial goals.
• Programs and support intended to help employees maintain work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree