Facilities Operations Specialist

L.L.Bean•Freeport, NY

4d•Onsite

About The Position

L.L.Bean is hiring a Retail Facilities Specialist for its Facilities team at the Freeport, Maine headquarters. The role supports the facilities behind the company’s retail operations by coordinating maintenance, managing service requests, working with vendors and contractors, monitoring operational performance, and supporting projects, budgets, systems, and store communications. It collaborates with Retail Operations, Retail Design, Real Estate, Construction, and Facilities to help maintain the company’s retail store network. The specialist helps plan, coordinate, and support work required to maintain retail facilities, equipment, and grounds. The role oversees contractors performing preventative maintenance, project work, service requests, and building or equipment repairs. It also monitors operational trends and performance measures and provides administrative and systems support for store operations. The position includes coordinating maintenance and work orders; supporting contractor selection and management; handling facilities invoices, purchase orders, budgets, reporting, and vendor documentation; and partnering on store-related initiatives. The employee is expected to contribute to a safe and healthy workplace by following established policies and procedures, reporting unsafe conditions or at-risk behaviors, and working safely. L.L.Bean describes its work environment as inclusive and committed to belonging.

Requirements

Associate degree; college or technical experience is preferred.
At least 3 years of relevant experience.
Strong understanding of facilities maintenance practices, methodologies, and construction processes.
Excellent understanding of retail operations and familiarity with business objectives.
Strong written and verbal communication skills.
Strong organizational skills and attention to detail.
Ability to work independently and contribute effectively as part of a team.
Ability to establish timelines, manage schedules, and prioritize multiple responsibilities.
Knowledge of expense management, cost controls, and budgeting.
Strong analytical and problem-solving skills and interest in improving processes.
Sound business judgment and a general understanding of financial reporting and P&L.
Proactive, self-motivated approach and a strong sense of urgency.
Proficiency in Microsoft Office and strong general PC skills.
Ability to follow established health and safety policies and procedures, report unsafe conditions or at-risk behaviors, and perform work safely.

Nice To Haves

Knowledge of ServiceChannel or a similar CMMS system.
Technical writing experience.
Recent retail store experience and facilities/building knowledge at a lead level or above.

Responsibilities

Coordinate maintenance across retail facilities, including preventative maintenance, service requests, equipment breakdowns, and project work.
Manage service requests promptly and coordinate follow-up with stores, contractors, and internal partners.
Maintain knowledge of facility ownership, leases, tenant and owner responsibilities, contracts, warranties, applicable regulations, and lease agreements as they relate to facilities operations.
Manage the work order system to communicate work, measure contractor performance, track equipment uptime, and monitor purchasing activity.
Support selection, onboarding, management, and termination of outsourced maintenance contractors, and assist with contract negotiations.
Help expand the network of qualified contractors and build strong relationships with maintenance partners and service providers.
Partner with Store Managers and Operations Leaders to develop and manage service-level expectations.
Manage, review, and process facilities-related invoices and purchase orders.
Support budget analysis, project planning, vendor setup, and document tracking, and assist with annual maintenance budget planning across operational departments.
Track and analyze maintenance measures such as asset utilization, maintenance costs, schedule compliance, and equipment uptime; help improve results.
Prepare reports, analyze operational data, and recommend process improvements and solutions to maintenance challenges.
Maintain awareness of expenses, cost controls, budgets, and financial reporting.
Partner with Retail Design, Real Estate, Construction, Retail Operations, and Facilities on store-related initiatives.
Coordinate and support departmental priorities, including seasonal projects, special events, and meetings.
Maintain and update operating manuals as needed.
Provide backup support for department team members during travel or time away.
Contribute to a safe and healthy workplace by following safety policies and procedures, reporting unsafe conditions or at-risk behaviors, and performing work safely.