Facilities Operations Specialist III

Focus on the Family•Colorado Springs, CO

About The Position

The Facilities Operations Specialist III owns administration of the work order system and provides high-level issue response, helping unite the Facilities team around priorities. The role requires strong knowledge of office and workplace safety management, building systems, work order processes, and prioritization. The specialist works at both strategic and detailed levels, navigates and trains others in building-system controls, operates with minimal supervision, and refers questionable matters to the Manager. The position serves as the primary liaison for ministry, tenant, and Facilities work requests; administers work order communications and tracking; coordinates contractors, projects, safety programs, inventory, assets, and maintenance schedules; and analyzes building and utility metrics to support efficient use of resources. It also coordinates tenant services, provides Tier 1 diagnostics for building systems, supports campus events and critical incidents, and may oversee contractors, inspectors, and capital projects. The role is based across campus grounds, multiple buildings, offices, mechanical rooms, and a warehouse.

Requirements

Associate degree or equivalent.
At least 5 years of related experience.
Certification, training, or a degree in Building Automation or Computer Controls.
Effective verbal and written communication skills.
Experience with computer-related control systems.
Good analytical skills, including the ability to extract data and draw conclusions.
Ability to establish and maintain rapport with coworkers, managers, and employees.
Ability to function in a team environment and handle several tasks simultaneously.
Good computer skills.
Must exemplify the stated Christian character and ministry expectations, including adherence to the Standard of Moral Conduct and Statement of Faith and behaviors aligned with Focus on the Family core values.

Nice To Haves

Project Management experience.
Database experience.

Responsibilities

Serve as the primary liaison for ministry, tenant, and Facilities staff task and project needs.
Administer the work order system for communication, tracking, measurements, and timely completion to satisfaction.
Gather requirements for ministry and tenant work requests, from individual tasks to projects, and clearly communicate them to management, technicians, and contractors.
Punch-list staff and tenant requests and verify that completed work meets requirements and quality expectations.
Take a leadership role in construction and workplace safety; maintain required OSHA and safety certifications.
Build and maintain safety, inspection, and preventive-maintenance calendars in the work order system and Outlook, and communicate schedules, results, and recommendations to leadership.
Partner with leadership to prioritize work orders and improve customer service and team efficiency.
Use the work order system to manage inventory, assets, reorder points, and spending by building and tenant.
Track fixed assets and equipment maintenance schedules, and recommend repair or replacement schedules for actionable reporting and decision-making.
Build a network of ministry and tenant staff trained in the work order system and ensure maintenance needs are completed and recorded promptly.
Review contractors on an ongoing basis and support management in maintaining quality contractors and contracts for all trades.
Partner with Purchasing to follow ministry policies and ensure contractor performance and work quality meet requirements.
Submit purchase requisitions and maintain organized vendor quote and contract files.
Present scopes and work requirements to the Facilities Manager and/or supervisor, and verify completed work against those requirements before contractor payment.
Partner with Security to maintain an accurate campus key inventory and map, and keep work-order key-distribution tables current.
Track and review building metrics, utilities, asset obsolescence, and service-level agreements for the Facilities scorecard.
Analyze building metrics, utility use, asset obsolescence, and work order trends to recommend efficient resource use and care of ministry assets.
Coordinate tenant work orders and projects with the Tenant Services Manager and Facilities teams; potentially manage tenant projects under the Facilities Director's direction.
Collaborate with the Tenant Services Manager on tenant building expenses and allocation of tenant-direct, ministry-direct, and common-area costs for accurate tenant NNN billing.
Maintain a working understanding of tenant contracts to support tenant requests.
Provide Tier 1 diagnostic support for HVAC, lighting, irrigation, and fire systems, including computer-based adjustments.
Contribute to IoT strategy and settings to meet comfort, safety, and cost goals.
Review staff and tenant work requests promptly and provide an initial response regarding needed building-control adjustments.
Use Building Automation Systems to set parameters, contribute to strategy, manage utility impacts, and provide vendors with feedback on programming changes.
Visit issue locations when practical, capture all relevant aspects, diagnose problems using system knowledge and experience, and assign the appropriate technician or contractor.
Participate in divisional event planning and implementation, representing leadership's aim to create community.
Organize the general office area for efficiency and serve as the primary liaison for the team.
Serve on the Administrative Support Team for critical incidents; assist with medical and other emergencies and fire alarms.
Perform other duties as assigned, be available for campus snow removal as needed, and potentially be on call for critical-systems response.
Oversee some on-site contractors and inspectors and potentially oversee capital projects.
Provide a central contractor contact for projects up to $75,000 and manage a purchasing card for supplies.

Benefits

Norton LifeLock ID Theft Coverage for employees scheduled for 20 or more hours per week.
Legal Shield/ID Shield Coverage for employees scheduled for 20 or more hours per week.
AFLAC for employees scheduled for 20 or more hours per week.
403B Retirement Plan for employees scheduled for 20 or more hours per week.
Vacation time and vacation payout for employees scheduled for 20 or more hours per week.
Sick time for employees scheduled for 20 or more hours per week.
Holidays for employees scheduled for 20 or more hours per week.
Service awards for employees scheduled for 20 or more hours per week.
Community Service Days for employees scheduled for 20 or more hours per week.
Bookstore discount for employees scheduled for 20 or more hours per week.
Fitness center for employees scheduled for 20 or more hours per week.
Medical plan for employees scheduled for 30 or more hours per week.
Dental plan for employees scheduled for 30 or more hours per week.
Vision plan for employees scheduled for 30 or more hours per week.
Life insurance for employees scheduled for 30 or more hours per week.
Disability insurance for employees scheduled for 30 or more hours per week.
Flexible Spending Accounts for employees scheduled for 30 or more hours per week.
Employee Assistance Program (EAP) for employees scheduled for 30 or more hours per week.
Tuition reimbursement for employees scheduled for 30 or more hours per week.
Warehouse membership reimbursement for employees scheduled for 30 or more hours per week.