Facilities Office Coordinator

TerraPower•North Bethesda, MD

4h•Onsite

About The Position

The Facilities Office Coordinator is responsible for the day-to-day operation of TerraPower’s North Bethesda office and serves as the primary onsite point of contact for employees, visitors, vendors, and service providers. The role extends the Real Estate and Facilities team to a remote location and combines office coordination, workplace hospitality, facilities coordination, access support, meeting and event logistics, and general administrative responsibilities. It also provides first-level assistance with basic information technology and audiovisual needs, escalating issues to the appropriate IT, Facilities, Security, or property-management resources when further expertise or authorization is required. The successful candidate will be proactive, service-oriented, technically comfortable, and able to manage competing priorities independently while maintaining professionalism, communication, discretion, and attention to detail. The position works in a standard office environment and may involve workdays exceeding eight hours based on operational needs. Out-of-state travel is listed as approximately 0–5% in one section and 0–10% in another. The final position level and title will be determined based on the selected candidate’s qualifications and experience.

Requirements

At least five years of experience in office coordination, office management, facilities support, workplace services, hospitality, or a similar customer-facing role.
Experience independently coordinating the daily operations of an office or high-volume professional environment.
High school diploma or equivalent required; equivalent relevant experience may be considered.
Strong customer-service and hospitality orientation, with the ability to support employees, visitors, executives, vendors, and external partners professionally.
Experience supporting meetings, events, conference rooms, and audiovisual systems.
Working knowledge of basic IT troubleshooting and ability to recognize when an issue should be escalated to specialized IT support.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
Strong written and verbal communication skills, including grammar, editing, and proofreading.
Excellent organization, prioritization, time-management, and recordkeeping skills.
Demonstrated attention to detail and ability to manage multiple priorities in a changing environment.
Ability to work independently with limited supervision, exercise sound judgment, and take appropriate initiative.
Ability to troubleshoot routine issues, coordinate resources, and follow matters through resolution.
High degree of reliability, discretion, trust, and integrity.
Willingness and ability to work flexible hours within the office’s operational schedule when business needs, meetings, events, or emergencies require coverage.
Commitment to open communication, mutual respect, collaboration, and teamwork.
Ability, with or without reasonable accommodation, to sit or stand for extended periods; bend, stoop, grasp, grip, perform fine motor tasks, safely lift and move items, perform prolonged computer and keyboard work, navigate stairs, move throughout the office, and perform visually and audibly focused work.
Ability to travel out of state as required; the posting gives estimates of approximately 0–5% and 0–10%.

Nice To Haves

Associate degree preferred.
Experience with Jira Service Management, Maptician, and Confluence.

Responsibilities

Oversee daily office operations and serve as the primary onsite Facilities contact for North Bethesda.
Maintain a safe, secure, organized, and welcoming workplace; monitor office conditions, identify needs, and coordinate timely resolutions.
Manage and track Facilities requests through Jira and other service channels; coordinate with building management, vendors, suppliers, and maintenance providers; monitor vendor performance and escalate unresolved issues.
Support office moves, workspace assignments, furniture changes, and other workplace activities; maintain procedures, vendor records, inventories, and operational documentation; provide administrative support and assist with Facilities projects.
Manage front-desk activities, greet and direct employees, visitors, vendors, and maintenance personnel, coordinate visitor arrivals, and support building access procedures.
Maintain a professional, service-oriented office environment while safeguarding sensitive workplace information.
Assist with employee onboarding and offboarding, including workspace readiness, orientation to office resources, and coordination with Facilities and IT.
Coordinate onsite meetings and events, including conference-room scheduling, room setup, catering delivery, supplies, and post-event cleanup; ensure meeting spaces are ready before scheduled meetings.
Provide first-level audiovisual support for conference-room equipment and virtual meetings, troubleshoot routine issues, and escalate unresolved problems to technical support.
Maintain conference rooms in clean, organized, functional, and presentation-ready condition.
Serve as the onsite contact for routine workplace technology questions and basic IT requests; assist with common workstation peripherals, connectivity, printers, conference-room technology, and approved office applications.
Help employees identify and submit technology issues through the appropriate service desk; coordinate with IT during equipment deployment, onboarding, offboarding, and onsite troubleshooting; escalate issues requiring specialized access, expertise, or authorization.
Manage reservations and assignments for hoteling workstations and shared spaces using Maptician or other approved workplace-management tools.
Maintain inventory of office, copy-room, kitchen, breakroom, and meeting supplies; coordinate supply and food orders while minimizing waste.
Keep common areas and shared equipment clean, stocked, and operational; identify maintenance, janitorial, or equipment issues and coordinate resolution.
Receive, sort, and distribute incoming mail, packages, and interoffice deliveries; assist with outgoing shipments and coordinate courier or delivery services as needed.
Monitor deliveries and direct items to the appropriate recipient or storage location while following access and security expectations.
Participate as a member of the office Emergency Response Team and support emergency-preparedness activities, drills, communications, and workplace-safety initiatives.
Promptly report safety, security, maintenance, or facility concerns through established channels and help reinforce compliance with office procedures.