Facilities Office Coordinator

TerraPower LLC.•Rockville, MD

1d•$70,653 - $91,758•Onsite

About The Position

The Facilities Office Coordinator is responsible for the day-to-day operation of TerraPower’s North Bethesda office and serves as the primary onsite point of contact for employees, visitors, vendors, and service providers. The role extends the remote Real Estate and Facilities team and combines office coordination, workplace hospitality, facilities coordination, access support, meeting and event logistics, and general administrative responsibilities. It also provides first-level assistance with basic IT and audiovisual needs, escalating matters requiring additional expertise or authorization to the appropriate IT, Facilities, Security, or property-management resources. The successful candidate will be proactive, service-oriented, technically comfortable, and able to manage competing priorities independently while maintaining professionalism, clear communication, discretion, and attention to detail. The position works in a standard office environment and may involve workdays exceeding eight hours based on operational needs. Out-of-state travel is approximately 0–5% in one section of the posting; another section lists travel as 0–10%.

Requirements

At least five years of experience in office coordination, office management, facilities support, workplace services, hospitality, or a similar customer-facing role.
Experience independently coordinating daily operations of an office or high-volume professional environment.
High school diploma or equivalent required; equivalent relevant experience may be considered.
Strong customer-service and hospitality orientation and ability to professionally support employees, visitors, executives, vendors, and external partners.
Experience supporting meetings, events, conference rooms, and audiovisual systems.
Working knowledge of basic IT troubleshooting and ability to recognize when an issue should be escalated to specialized IT support.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
Strong written and verbal communication skills, including grammar, editing, and proofreading.
Excellent organization, prioritization, time-management, and recordkeeping skills.
Attention to detail and ability to manage multiple priorities in a changing environment.
Ability to work independently with limited supervision, exercise sound judgment, and take appropriate initiative.
Ability to troubleshoot routine issues, coordinate resources, and follow matters through resolution.
Reliability, discretion, trustworthiness, and integrity.
Willingness and ability to work flexible hours within the office’s operational schedule when business needs, meetings, events, or emergencies require coverage.
Commitment to open communication, mutual respect, collaboration, and teamwork.
Ability, with or without reasonable accommodation, to sit or stand for extended periods; bend, stoop, grasp, grip, perform fine-motor tasks, and perform prolonged computer and keyboard work; navigate stairs and move throughout the office; perform visually and audibly focused work; and safely lift and move items. The posting gives lifting limits of up to 30 pounds in one section and up to 25 pounds in another.
Ability to travel out of state as required; the posting gives estimates of approximately 0–5% in one section and 0–10% in another.

Nice To Haves

Associate degree preferred.
Experience with Jira Service Management, Maptician, and Confluence.

Responsibilities

Oversee daily office operations and serve as the primary onsite Facilities contact for the North Bethesda office.
Maintain a safe, secure, organized, and welcoming workplace; monitor office conditions, identify needs, and coordinate resolutions.
Manage and track Facilities requests through Jira and other service channels; coordinate with building management, vendors, suppliers, and maintenance providers, monitor performance, and escalate unresolved issues.
Support office moves, workspace assignments, furniture changes, workplace activities, and Facilities projects; maintain procedures, vendor records, inventories, and operational documentation.
Provide administrative support as assigned.
Manage front-desk activities, greet employees and visitors, coordinate arrivals, and direct guests and service providers to appropriate office areas.
Support building access in accordance with Facilities access and security procedures, while safeguarding sensitive workplace information.
Assist with employee onboarding and offboarding, including workspace readiness, office-resource orientation, and coordination with Facilities and IT.
Coordinate onsite meetings and events, including conference-room scheduling and setup, catering delivery, supplies, and post-event cleanup; ensure meeting spaces are ready and presentation-ready.
Provide first-level audiovisual support for conference-room equipment and virtual meetings, perform basic troubleshooting, and escalate unresolved issues.
Serve as the onsite contact for routine workplace technology questions and basic IT requests; assist with peripherals, connectivity, printers, conference-room technology, and approved office applications.
Help employees identify and submit technology issues through the appropriate service desk and coordinate with IT during equipment deployment, onboarding, offboarding, and onsite troubleshooting.
Escalate issues involving system access, security, configuration changes, or advanced troubleshooting to authorized personnel, maintaining appropriate boundaries around specialized IT work.
Manage reservations and assignments for hoteling workstations and shared spaces using Maptician or other approved workplace-management tools.
Maintain office, copy-room, kitchen, breakroom, and meeting-supply inventories; coordinate supply and food orders while minimizing waste.
Keep common areas and shared equipment clean, stocked, and operational; identify maintenance, janitorial, or equipment issues and coordinate resolution.
Receive, sort, and distribute incoming mail, packages, and interoffice deliveries; assist with outgoing shipments and coordinate courier services as needed.
Monitor deliveries and direct items to recipients or storage locations while coordinating with vendors and delivery personnel under applicable access and security expectations.
Participate as a member of the office Emergency Response Team and support emergency-preparedness activities, drills, communications, and workplace-safety initiatives.
Promptly report safety, security, maintenance, and facility concerns through established channels and reinforce compliance with office procedures.

Benefits

Competitive compensation.
Eligible to participate in discretionary short-term incentive payments.
Comprehensive medical and wellness benefits, including medical, vision, dental, life, and disability benefits.
Gender affirmation benefits.
Parental leave.
401(k) plan.
21 days of annually accrued paid time off.
10 paid holidays.
Relocation assistance.
Professional and educational support opportunities.