Facilities Manager

Harborside Corporation• St. Thomas, St Thomas, VI, St Thomas

6h•$80,000 - $100,000•Onsite

About The Position

Bolongo Bay Beach Resort is a family-owned and managed beach resort in St. Thomas, U.S. Virgin Islands. The Facilities Manager oversees maintenance, repairs, and upkeep of the resort’s buildings, grounds, equipment, utilities, and physical infrastructure to keep facilities safe, functional, well-maintained, and aligned with guest-experience standards. The role coordinates preventive and corrective maintenance, supervises maintenance and landscaping staff, manages outside contractors, monitors equipment, and ensures compliance with health, safety, and environmental requirements. This is a hands-on leadership role that combines maintenance planning and supervision with troubleshooting and day-to-day repairs. The Facilities Manager works closely with housekeeping, front office, food and beverage, and other departments to respond to maintenance needs, limit guest disruptions, control costs, and preserve resort assets. The position also supports energy efficiency, inventory management, emergency preparedness, and long-term facility improvement projects. The duties listed also include coordinating daily operations across resort departments, maintaining service standards, supporting improvements to efficiency and guest satisfaction, communicating with department heads and leadership, and monitoring employee attendance and timekeeping records.

Requirements

High school diploma or equivalent required.
At least 3–5 years of experience in maintenance, landscaping, or property upkeep; hotel or resort experience is preferred.
Knowledge of general repairs, landscaping practices, preventive maintenance, and workplace safety.
Ability to coordinate work schedules, monitor expenses, and manage maintenance supplies.
Ability to perform physical tasks, including lifting, carrying, and handling maintenance equipment and landscaping materials.
Strong leadership and team-management skills.
Strong organizational, problem-solving, and decision-making abilities.
Strong communication and interpersonal skills, including the ability to interact effectively with guests and staff.
Ability to work under pressure in a fast-paced hospitality environment.
Knowledge of hospitality operational standards, including front office, housekeeping, food and beverage, and maintenance operations.
Proficiency with computer applications, including MS Office, property management systems, and reporting tools.
Ability to lift, carry, push, and pull maintenance equipment, tools, landscaping materials, and supplies as required.
Ability to bend, kneel, stand, walk, and work outdoors for extended periods.
Ability to safely handle equipment and materials in accordance with established safety procedures.
Ability to lift up to 50 pounds, with or without reasonable accommodation, where consistent with the essential functions of the position.

Nice To Haves

Technical training in maintenance, landscaping, or a related field.
Previous supervisory or team leadership experience.

Responsibilities

Monitor and coordinate daily operations of resort departments and ensure adherence to operational procedures, service standards, and company policies.
Identify and implement improvements to enhance operational efficiency and guest satisfaction.
Supervise maintenance and landscaping staff, providing guidance, direction, and performance feedback.
Coordinate daily maintenance and landscaping activities; develop work schedules and assign responsibilities according to property needs and staffing availability.
Oversee routine maintenance, repairs, and preventive maintenance for buildings, equipment, and grounds.
Ensure landscaping, lawn care, gardening, and outdoor areas meet company standards.
Inspect grounds, facilities, and equipment to identify maintenance needs and ensure proper upkeep.
Coordinate and prioritize maintenance requests and ensure issues are resolved promptly and effectively.
Monitor maintenance supplies, tools, and equipment, and coordinate purchasing and inventory needs.
Assist with maintenance and landscaping budgets, expense tracking, and cost control.
Ensure maintenance and landscaping work complies with applicable safety requirements, local regulations, and company policies.
Coordinate with the Operations Manager and department heads about maintenance needs, property conditions, and scheduled work.
Monitor completed work and ensure properties remain safe, clean, functional, and visually appealing.
Report major repairs, equipment issues, staffing needs, and property-improvement recommendations to leadership.
Provide hands-on assistance with maintenance and landscaping when necessary.
Participate in planning and overseeing renovations, upgrades, and capital projects.
Act as a liaison between ownership or management and departmental staff.
Conduct regular meetings with department heads to review performance, address concerns, and share updates.
Facilitate communication across all levels of the resort.
Monitor employee attendance, time punches, and timesheets; address discrepancies, document corrections, and submit them to Payroll promptly.
Coordinate preventive and corrective maintenance, manage contractors, monitor equipment performance, and support emergency preparedness, energy efficiency, and long-term facility improvements.