Facilities Management Group Manager, Senior Vice President

Citi • Charlotte, NC

2d • $134,960 - $202,440 • Onsite

About The Position

We are seeking a highly skilled and forward-thinking Facilities Management Group Manager to lead the operational excellence of our corporate real estate portfolio. This role is pivotal in creating a seamless, high-performing workplace that supports both our people and our business priorities. As a strategic leader, you will oversee end-to-end facilities operations, influence critical business decisions, manage the financials, and drive innovation across asset management, sustainability, vendor partnerships, and risk management. You will also serve as a key connector across stakeholders, ensuring alignment, responsiveness, and an elevated workplace experience.

Requirements

• Bachelor’s degree required; preferred fields include Accounting, Finance, Engineering, Real Estate, or Project Management
• 6–10+ years of progressive experience in asset management, corporate real estate, or property management, ideally within the financial services industry or similarly complex environments
• Proven ability to thrive in a fast-paced, high-profile, and evolving corporate and real estate environment
• Demonstrated leadership capability with experience managing cross-functional teams, vendors, and external partners
• Strong collaboration skills with the ability to influence and build relationships across business leaders, internal partners, landlords, brokers, and third-party providers
• Excellent communication skills with the ability to clearly and concisely present complex information to all levels of management
• Strong financial expertise, including budgeting, forecasting, expense management, and cost optimization
• Advanced analytical and problem-solving skills with a data-driven decision-making approach
• Experience tracking utilities, identifying trends, and delivering efficiency improvements
• Deep knowledge of building systems, facilities operations, maintenance practices, and operational best practices
• Understanding of space planning, occupancy strategy, and project management principles
• Solid knowledge of local regulatory, compliance, and health & safety requirements
• Demonstrated success in sustainability initiatives, energy management, and operational efficiency programs
• Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously
• Adaptable and resilient, with the ability to respond effectively to changing business needs
• Results-driven mindset with a proven track record of delivering against tight timelines and cost objectives
• Advanced proficiency in Microsoft Excel, PowerPoint, and SharePoint
• Willingness and ability to travel as needed (sometimes last minute) to attend to issues at the site
• Availability to support on-call requirements and respond to critical facilities issues
• 10+ years relevant experience
• Bachelors degree, potentially Masters degree

Nice To Haves

• LEED and/or WELL accreditation is a plus

Responsibilities

• Own and oversee day-to-day operations across all corporate facilities, ensuring best-in-class service delivery and workplace experience
• Be on call 24/7 for facilities management–related issues, providing leadership during critical situations
• Lead outsourced teams and vendor partners, driving accountability, performance, and continuous improvement
• Serve as a trusted escalation point for complex or high-impact facilities issues
• Build and maintain strong, trusted relationships with Site Heads, Business Leads, and key stakeholders
• Act as the primary point of contact for resolving workplace challenges, including facilities issues and space-related matters
• Partner closely with business leaders to anticipate needs, provide proactive solutions, drive change management, and enhance the overall workplace experience
• Facilitate clear communication between facilities, leadership, and support teams to ensure alignment and rapid issue resolution
• Drive a customer-centric approach, ensuring stakeholder satisfaction and responsiveness across all sites
• Define and execute the Asset Management strategy in alignment with business goals
• Own full P&L and financial responsibility, including budgeting, forecasting, and cost optimization initiatives
• Monitor utilities consumption and implement innovative, data-driven cost reduction and energy efficiency programs
• Prepare expenditure requests for infrastructure and strategy initiatives and provide system approvals for expenses
• Lead and advance sustainability initiatives across the portfolio
• Promote energy awareness and embed environmentally responsible practices into daily operations
• Support enterprise ESG goals through measurable and impactful outcomes
• Oversee occupancy planning, space optimization, and utilization strategies
• Conduct required site inspections (travel required) and Quality Building Operating Reviews (QBORs)
• Continuously adapt the workplace to meet evolving workforce needs and business priorities
• Ensure compliance with internal policies (training, records management, information security), health & safety standards, and local regulations
• Manage permits, licenses, regulatory requirements, insurance reporting, and other reporting requirements for maintenance
• Manage state and local incentives where applicable
• Lead risk mitigation, business continuity planning, and disaster recovery efforts
• Maintain a strong preventive maintenance program to maximize asset reliability
• Partner with FM teams on hurricane preparedness, recovery, and broader environmental risk planning
• Lead strategic vendor management, including outsourced service providers
• Negotiate and oversee contracts across maintenance, infrastructure, and building systems
• Drive service excellence, innovation, and value creation across all vendor partnerships

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior