Assistant Vice President, Group Disability Management Operations

Medavie • Etobicoke, PE

8d • Hybrid

About The Position

As a national health solutions partner, Medavie puts people first in everything they do, starting with their team of 8,000+ professionals. They collaborate and innovate to create industry-leading solutions in insurance, primary care, and emergency medical services that impact millions of lives in Canada each year. Their mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest, reflected in their award-winning culture. They celebrate individuality and value diverse perspectives and skills. Medavie offers competitive pay, comprehensive benefits, opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. This role reports to the Vice President, Life & Disability, and the Assistant Vice President (AVP), Group Disability Operations plays a critical leadership role accountable for the end-to-end delivery of their Disability Management business. This role is responsible for the operational performance and execution of Care Management Coordination (CMC), Short-Term Disability (STD), Long-Term Disability (LTD), and Rehabilitation. The AVP leads large, national teams to deliver high-quality, timely, and defensible case management outcomes while driving operational consistency, early intervention, and exceptional claimant experience. The AVP ensures strong performance discipline through KPIs, builds scalable operating models, and embeds a culture of accountability, quality, and continuous improvement.

Requirements

• University degree, preferably in business. MBA is considered an asset.
• A minimum of 10 years of related experience in group insurance, specifically within disability case management with progressive management experience.
• A strong track record coaching and developing Senior Managers and other Leaders at varying levels.
• Ability to build effective relationships with both internal and external stakeholders and thrive in a fast-paced environment where you can prove your exceptional organization and prioritization capabilities.
• Strong business and financial acumen and the proven ability to quickly learn, navigate and lead complex operations and service contracts in a Disability claims management environment.
• Demonstrated experience in developing strategies and a roadmap for implementing initiatives with the proven ability in using metrics to support operational excellence.
• Demonstrated expertise in disability Request for Proposal (RFP) processes and pricing strategies.
• Nurture and develop professional teams and inspire, motivate and engage staff to provide consistent high levels of quality service.
• Excellent interpersonal, communication, presentation, negotiation skills.
• English proficiency is required to perform the duties of the role, which include daily collaboration with teams and partners outside Québec who operate primarily in English.

Nice To Haves

• Bilingualism in French and English is preferred.

Responsibilities

• Provide leadership and direction to the teams responsible for national Disability Case Management (STD, LTD, CMC) and rehabilitation to ensure consistent quality case management, strong decision quality, and sustained capability development.
• Ensure timely, accurate, consistent decisions, strong documentation, defensibility, and adherence to established clinical and quality guardrails defined by Services Excellence.
• Oversee daily execution: case flow, throughput, backlog management, TAT, recovery and return to work (RTW) outcomes.
• Build and lead scalable operating models that support growth in claim volumes and complexity through workflow optimization, caseload governance, and standardized practices.
• Drive continuous process improvement to improve efficiency, reduce variability, and enhance claimant outcomes.
• Remove operational barriers, optimize workflow, and implement strong caseload governance.
• Understand the organization’s strategic plan and goals and translate them into action plans for the Disability Operations business through innovative problem-solving solutions.
• Lead and develop people leaders (Managers, Team Leads, Specialists).
• Build a coaching culture focused on accountability, consistency, defensible decisions, and professional growth.
• Manage talent pipelines and succession planning for operational leadership roles.
• Drive strategic change in alignment with organizational objectives, defining new approaches to achieve results by improving or transforming the culture, systems, products, or services.
• Operationalize clinical standards, quality expectations, and training delivered by Services Excellence.
• Provide operational insights to inform escalation patterns, and capability gaps.
• Partner closely to support defensibility, consistency, and early intervention strategies.
• Act as a subject matter expert in Disability Management when speaking at events or supporting the sales teams with plan sponsors, employers, brokers, consultants, vendors and cross-functional team.

Benefits

• Comprehensive benefits plan, including health and dental coverage that is 100% employer paid from day one
• Wellness benefits
• Health resources
• Fitness center discounts
• Flexible work environment that supports work–life balance
• Robust professional development opportunities, including leadership programs, ongoing learning, and career growth pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager