Facilities Lead

Edelman Financial Engines•Overland Park, KS

13d•$65,400 - $87,200•Hybrid

About The Position

This position provides Facilities support services to the Kansas City office and to branch locations across the country. The role operates in a dynamic, service‑oriented environment and requires strong organizational skills, effective time management, independent thinking, and a high level of personal accountability. The ideal candidate is someone who enjoys problem‑solving, working with people, and seeing tasks through to completion. This role focuses on coordinating, troubleshooting, and resolving facilities‑related issues—not hands‑on building engineering, plant operations or core building infrastructure issues.

Requirements

Experience supporting an office environment in a facilities, operations, administrative, or customer service capacity
Strong written and verbal communication skills with demonstrated follow‑through
Customer service background strongly preferred
Proven record of punctuality, reliability, and accountability; this role supports staff across the organization and is highly service‑dependent
Ability to think critically, troubleshoot issues, and exercise sound judgment
Strong organizational skills with the ability to prioritize and meet deadlines in a fast‑paced environment
Ability to perform basic facilities tasks as needed, including lifting, carrying, and moving light furniture or equipment, and using basic hand tools

Responsibilities

Provide hands‑on resolution of Facilities service tickets on a first‑in, first‑out basis, while maintaining focus on priority items
Support a wide range of facilities activities, including: Furniture moves and office reconfigurations, Coordinating of painting, cleaning, and minor maintenance, Employee onboarding and offboarding support, Issuing and managing access control badges, Tracking HVAC Preventive Maintenance at locations where it’s a Tenant responsibility, Other facilities‑related projects as assigned
Communicate regularly with the Corporate Facilities Director to review ticket volumes, priorities, and active issues
Interface with building Property Management teams to address landlord‑responsible items and ensure timely resolution of issues requiring a 3rd party vendor to resolve
Coordinate with outside facilities contractors and service providers to maintain office equipment and address repair needs
Participate in special projects as assigned