Facilities Lead Service Center Coordinator (Promotional Opportunity)

University of Massachusetts Lowell•Lowell, MA

3d•$59,674 - $76,085

About The Position

This position provides senior administrative support to the Facilities Service Center. Primary duties include managing responses to and ensuring personal response to all incoming calls and visitors related to facility emergencies, maintenance requests and routine inquiries. May assist with the oversight of employee programs (such as uniforms and cell phones, and procurement/administrative support) as needed to the Facilities Management Department. Miscellaneous office support includes the utility payment process, workorder system review, updates and reporting. The position serves as the primary coordinator of all tasks assigned to the Service Center Team to ensure uninterrupted workflow throughout the team. Typically the designee of the Service Center Manager in their absence.

Requirements

Associates degree with 5 years of related business experience.
At least two years of college and 5 years of related business experience OR HS diploma or GED/equivalent and 10 years of directly related experience.
Three years or more experience responding daily to high call volume of an urgent nature and providing appropriate guidance and customer service or similar related work.
Experience in Facilities Management or other related department.
Experience with a facilities workorder/service request system.
Excellent verbal communication skills with experience demonstrating a calm and assertive phone presence with stakeholders.
Strong organizational skills, including the ability to coordinate multiple tasks simultaneously and work independently with short deadlines.
Proven ability to understand and follow complex oral and written instructions.
Ability to maintain confidentiality and mentor this across the team.
Demonstrated competency in Microsoft Suite including proficient in Microsoft Excel and has the ability to resolve technical challenges.

Nice To Haves

Bachelors Degree in a related field
Experience using People Soft or Kronos
3 years experience in logistics, customer service, accounting or similar business operations work

Responsibilities

Managing responses to and ensuring personal response to all incoming calls and visitors related to facility emergencies, maintenance requests and routine inquiries.
Assisting with the oversight of employee programs (such as uniforms and cell phones, and procurement/administrative support) as needed to the Facilities Management Department.
Providing miscellaneous office support including the utility payment process, workorder system review, updates and reporting.
Serving as the primary coordinator of all tasks assigned to the Service Center Team to ensure uninterrupted workflow.
Acting as the designee of the Service Center Manager in their absence.