Facilities Lead Service Center Coordinator (Promotional Opportunity)

UMass Lowell • Lowell, MA

2d

About The Position

This position provides senior administrative support to the Facilities Service Center. Primary duties include managing responses to all incoming calls and visitors related to facility emergencies, maintenance requests, and routine inquiries. The role may also assist with the oversight of employee programs such as uniforms and cell phones, and provide procurement/administrative support to the Facilities Management Department. Additional responsibilities include managing the utility payment process, and reviewing, updating, and reporting on the work order system. This position serves as the primary coordinator of all tasks assigned to the Service Center Team to ensure uninterrupted workflow and is typically the designee of the Service Center Manager in their absence.

Requirements

• Associates degree with 5 years of related business experience. Will consider candidates with at least two years of college and 5 years of related business experience or HS diploma or GED/equivalent and 10 years of directly related experience.
• Three years or more experience responding daily to high call volume of an urgent nature and providing appropriate guidance and customer service or similar related work.
• Experience in Facilities Management or other related department.
• Experience with a facilities workorder/service request system.
• Excellent verbal communication skills with experience demonstrating a calm and assertive phone presence with stakeholders.
• Strong organizational skills, including the ability to coordinate multiple tasks simultaneously and work independently with short deadlines.
• Proven ability to understand and follow complex oral and written instructions.
• Ability to maintain confidentiality and mentor this across the team.
• Demonstrated competency in Microsoft Suite including proficient in Microsoft Excel and has the ability to resolve technical challenges.

Nice To Haves

• Bachelors Degree in a related field
• Experience using People Soft or Kronos
• 3 years experience in logistics, customer service, accounting or similar business operations work

Responsibilities

• Managing responses to and ensuring personal response to all incoming calls and visitors related to facility emergencies, maintenance requests and routine inquiries.
• Assisting with the oversight of employee programs (such as uniforms and cell phones).
• Providing procurement/administrative support to the Facilities Management Department.
• Managing the utility payment process.
• Reviewing, updating, and reporting on the work order system.
• Serving as the primary coordinator of all tasks assigned to the Service Center Team to ensure uninterrupted workflow.
• Acting as the designee of the Service Center Manager in their absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree