Promotional Products Coordinator

Impact Solutions•Lansing, MI

About The Position

The Promotional Products Coordinator serves as a vital resource for our sales team by researching promotional products, developing innovative recommendations, coordinating project details, and managing vendor communications. This role requires a combination of creativity, organization, attention to detail, and exceptional customer service.

Requirements

Excellent organizational and time-management abilities.
Strong written and verbal communication skills.
Ability to manage multiple projects and deadlines simultaneously.
High attention to detail and strong follow-through.
Proficiency with Microsoft Office, Microsoft Teams, and web-based applications.
Ability to learn ASI, ESP, and supplier-specific systems.
Creative problem-solving skills and a passion for helping customers find the right solutions.

Nice To Haves

Associate degree in Business, Marketing, Communications, or a related field; equivalent experience will be considered.
Previous experience in promotional products, marketing, customer service, sales support, purchasing, or project coordination.
Positive, team-oriented attitude.
Self-motivated, dependable, and adaptable.
Naturally curious and eager to learn about emerging trends and products.
Strong customer-service mindset.
Ability to work independently while collaborating effectively with sales, operations, and vendors.

Responsibilities

Research promotional products based on client goals, event themes, branding initiatives, and budgets.
Develop creative product recommendations that deliver unique and impactful solutions.
Utilize ASI, ESP, and supplier networks to source products and identify innovative options.
Stay current with industry trends, new product releases, and supplier offerings.
Prepare promotional product presentations and research proposals for the sales team.
Coordinate product sample requests and orders.
Monitor sample shipments, returns, and associated expenses.
Track project timelines and provide regular status updates.
Maintain accurate research logs, project documentation, and supplier records.
Serve as the primary liaison with suppliers and vendors.
Obtain product information, pricing, lead times, and availability.
Build and maintain positive vendor relationships to support client needs.
Assist with promotional product website tools and marketing initiatives.
Manage promotional product catalogs, displays, and sample inventory.
Support the sales team in delivering exceptional customer experiences and successful project outcomes.