Facilities Coordinator

JLL•Jersey City, NJ

12d•Onsite

About The Position

As a Facilities Coordinator at JLL, you'll be the essential link between procurement, vendor management, and exceptional client service across two accounts on the same campus. This role centers on managing and maintaining overall service performance, processes, and quality standards for critical facility services including janitorial, pest control, waste management, uniforms, and vending operations. You'll work collaboratively with vendors, clients, and internal teams to drive service innovation, identify cost reduction opportunities, and enhance the customer experience by seamlessly integrating supplier services into daily operations. At JLL, we believe the most effective teams are built when everyone is empowered to thrive, and this position gives you the autonomy to solve problems, improve processes, and directly impact client satisfaction. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you coordinate with diverse stakeholders to ensure facilities operate smoothly and efficiently every day.

Requirements

High school diploma or equivalent required
3-5 years of relevant experience in facilities coordination, operations, or related customer service roles
Financial acumen to manage budgets for projects and operations with attention to cost control and reporting accuracy
Proficiency in basic computer applications including MS Office Suite (Outlook, Word, Excel)
Strong organizational and analytical skills with proven ability to manage multiple priorities simultaneously
Excellent interpersonal, verbal, and written communication skills with ability to interact effectively with all organizational levels
Strong emphasis on customer service with demonstrated commitment to exceeding client expectations

Nice To Haves

Experience in facility management, property operations, or commercial real estate environments
Familiarity with computerized maintenance management systems (CMMS) for work order coordination and tracking
Knowledge of procurement processes, vendor management, and contract administration
Experience in budget management, financial reporting, and spend analysis
Background in managing soft services such as janitorial, waste management, or related facility support services

Responsibilities

Conduct daily walkthroughs to ensure clean, organized, and well-maintained spaces that meet client standards and expectations
Respond to all work orders in a timely manner, ensuring KPI compliance and delivering excellent customer service to building occupants
Support budget and spend management activities, providing financial reporting and tracking procurement expenditures as required
Manage JLL and client requisitions, purchase orders, and invoice receipts while assisting in vendor contract development and procurement processes
Act as the primary interface with clients, visitors, and guests to resolve facility issues and handle unique situations with professionalism
Directly manage and resolve service delivery issues with third-party soft service providers to maintain quality standards
Utilize site CMMS systems to coordinate and dispatch maintenance activities, ensuring timely completion and accurate documentation