Facilities Coordinator

JLL•Greenwich, CT

10d•Onsite

About The Position

As a Facilities Coordinator at JLL, you'll be the operational backbone of our client's workplace, ensuring every detail of the facility runs seamlessly day in and day out. This role goes beyond basic coordination — you'll be a trusted partner to Site and Facility Managers, actively supporting maintenance operations, vendor oversight, occupancy services, and client relationship management. You'll conduct daily walkthroughs, respond to work orders with urgency and care, and proactively identify opportunities to elevate service excellence. We believe the most effective teams are built when everyone is empowered to thrive, and in this position, you'll work collaboratively with colleagues across facilities management, engineering, and project management to create an exceptional workplace experience. From managing site amenities and coordinating events to maintaining emergency response plans and ensuring compliance with all safety standards, you'll play a critical role in shaping environments where our clients and their teams can succeed.

Requirements

HS diploma or GED
5+ years of experience in facilities management, property management, hospitality, or related operational fields
Superior customer service skills with the ability to maintain professionalism and composure in high-pressure, fast-paced environments
Excellent communication, organization, and problem-solving abilities with a proactive, solutions-oriented approach
Ability to work independently with minimal supervision while effectively managing competing priorities and rapidly evolving client needs
Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and ability to learn computerized maintenance management systems
Self-motivated, confident, energetic, and flexible with strong attention to detail and commitment to service excellence

Nice To Haves

Experience with computerized maintenance management systems (CMMS) such as Maximo, Corrigo, or similar platforms
Knowledge of local occupational health and safety requirements, critical facilities operations, and vendor management for specialized services
Understanding of basic technical aspects of building systems including HVAC, computer room air-conditioning, chiller systems, fire protection, and mechanical/electrical systems
Experience managing workplace amenities, coordinating events, and supporting office moves or reconfigurations
Familiarity with emergency response planning, evacuation procedures, and after-hours incident management
IFMA, BOMA, or other relevant facilities management certifications

Responsibilities

Conduct daily facility walkthroughs to ensure a clean, organized, and fully functional workplace environment while identifying opportunities for operational improvements
Respond to all work orders promptly with a focus on KPI compliance and exceptional customer service, tracking each request through to completion
Schedule and manage repairs, maintenance activities, and minor works projects while coordinating vendors, contractors, and service providers to minimize disruption
Serve as the site point of contact for amenities coordination including fitness facilities, food services, transportation, conference room management, and event support
Liaise with internal teams and vendors to ensure timely, compliant delivery of services while overseeing vendor performance and tracking service level agreements
Maintain accurate records and documentation including work orders, equipment inventories, emergency response plans, vendor contracts, and building access management systems
Respond to urgent facility issues and emergencies following established protocols, ensuring all services meet contractual obligations and applicable safety regulations