Facilities Coordinator

Modern Construction Services • Charlotte, NC

11d • $65,000 - $70,000 • Onsite

About The Position

Modern Construction Services is a certified WBENC women-owned commercial construction and facilities maintenance company, headquartered in Charlotte and serving clients nationwide. We're hiring a Facilities Coordinator to run our facilities maintenance work orders from the first call to the final invoice. This is a high-volume, fast-moving seat. You'll manage a full board of work orders at once: confirming the scope, matching the right vendor, pricing the job, and staying on it until it's done right and paid. If you've dispatched for a roofing, plumbing, or restoration company, or worked another high-volume, customer-facing role where you had to read urgency and move fast, this role will feel familiar. This is also a great fit for continuous learners. You'll be energized by picking up new systems and skills rather than doing the same thing every day, and there's a clear path forward: master this seat and you can grow into managing more complex work orders within a designated book of business with higher earning potential.

Requirements

• 2+ years in a high-volume, fast-paced, customer-facing role where you assessed needs and urgency
• Excellent attention to detail and comfort managing documentation and compliance
• Strong problem-solving skills and sound judgment on priorities
• Clear written and verbal communication
• Comfort in Microsoft Office and the ability to learn new systems quickly
• A proactive approach to your own learning and professional development

Nice To Haves

• Familiarity with plumbing, HVAC, electrical, or general repairs, enough to scope a job and know when to call a specialist
• Experience pricing or quoting work
• Experience with a maintenance management system (Fexa, eMaint, ServiceChannel, FMX, Hippo, or similar)
• Bilingual in English and Spanish
• A bachelor's degree, trade school certificate, or industry certification in a related field

Responsibilities

• Own assigned work orders from intake to close, keeping each one on time, on budget, and to a quality standard
• Assess what each customer needs and how urgently, then prioritize your board accordingly
• Confirm every work order has a clear scope, with photos and detail, before work starts
• Match the right local vendor or subcontractor to each job based on trade, availability, and scope
• Schedule vendors, serve as their point of contact on site, and confirm the work is done to standard
• Communicate proactively with customers on scheduling, progress, and any delays
• Price work to our margin standards and get required approvals before work begins
• Process customer and vendor invoices accurately and on time
• Keep client portals and our internal systems aligned

Benefits

• $26 to $28 per hour base pay, based on experience
• Bonus plan with real upside, plus an annual company performance bonus, on-target earnings of $65,000 to $70,000 per year
• Full benefits available: medical, dental, vision, and more
• 401(k) with 3% matching
• A clear path to grow: master this seat and move into managing named client accounts and larger, higher-margin work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed