Facilities Coordinator

Genesys • Durham, NC

7d • $63,500 - $111,700 • Onsite

About The Position

The Facilities Coordinator helps ensure the Genesys R&D office in Durham operates as a reliable, welcoming, safe, and high-performing workplace for employees, visitors, and business partners. This on-site role coordinates established day-to-day facilities operations across workplace services, hospitality, vendor services, physical security support, sustainability, and administrative and financial processes.

Working closely with the Facilities Manager, the coordinator serves as a key connection point among employees, property management, service providers, and internal teams. The role independently resolves routine workplace needs, coordinates vendors and services, maintains operational standards, and escalates risks or complex issues when appropriate. It supports office readiness by keeping spaces functional, meeting rooms prepared, hospitality services dependable, and Facilities requests moving from identification through resolution.

The coordinator also supports workplace sustainability through waste reduction, environmental data collection, responsible procurement, and applicable environmental and EHS initiatives. The role provides exposure to workplace experience, vendor management, sustainability, life safety, budgeting, Facilities technology, and local, regional, and global Facilities initiatives.

Requirements

• At least 4 years of relevant experience in Facilities, Workplace Operations, Corporate Hospitality, Office Coordination, Property Management, or a related field.
• Experience coordinating vendors, contractors, maintenance services, hospitality, or workplace services in a professional environment.
• Experience supporting Facilities budgets, purchase orders, invoices, expense tracking, and related financial administration.
• Experience coordinating meetings, events, leadership visits, or workplace hospitality activities.
• Strong customer service orientation and ability to create a professional, positive experience for employees, visitors, and business partners.
• Strong organizational, planning, prioritization, and follow-through skills, with ability to manage multiple priorities in a dynamic workplace.
• Ability to independently manage established day-to-day responsibilities, identify problems, determine next steps, and escalate issues when necessary.
• Strong written and verbal communication skills and ability to build professional relationships with employees, leadership, property management, vendors, and external partners.
• Strong attention to detail and judgment when handling confidential or sensitive information.
• Proficiency with Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook.
• Ability to read, write, and communicate fluently in English.
• Ability to regularly walk and stand throughout the office, perform periods of computer-based work, and move or lift workplace supplies and materials weighing up to approximately 30 lbs., with or without reasonable accommodation.

Nice To Haves

• Bachelor's degree in Facilities Management, Hospitality, Business Administration, or a related field, or an equivalent combination of education and relevant professional experience.
• Experience with ServiceNow, Smartsheet, and AI productivity tools.
• Knowledge of workplace sustainability, environmental practices, workplace safety, emergency preparedness, green cleaning practices, or EHS programs.
• Experience supporting environmental data collection, corporate sustainability reporting, or ISO 14001 activities.
• Relevant Facilities, sustainability, safety, hospitality, or project management certifications.

Responsibilities

• Own day-to-day Facilities coordination for the Durham office, maintaining a functional, safe, welcoming, and consistently high-quality workplace.
• Conduct routine workplace walkthroughs to identify maintenance, cleanliness, safety, supply, equipment, and workplace experience issues.
• Manage Facilities work orders and service requests in ServiceNow or applicable systems from initiation through resolution, keeping employees and Facilities leadership informed.
• Coordinate property management, maintenance, janitorial, catering, and other approved service providers.
• Monitor vendor performance, service schedules, preventive maintenance, repairs, inspections, contracts, and documentation; escalate significant risks to the Facilities Manager.
• Maintain Facilities records, schedules, reports, inspection records, equipment information, vendor documentation, and other operational records.
• Maintain appropriate office, kitchen, pantry, and hospitality supply inventories and coordinate food, beverage, catering, and event services.
• Coordinate Facilities logistics for leadership visits, client meetings, employee events, office celebrations, and large meetings, including room readiness and hospitality and AV/IT coordination.
• Maintain workplace standards in kitchens, pantries, meeting rooms, restrooms, common areas, flooring, and other office spaces by monitoring janitorial services and corrective actions.
• Support employee and visitor access processes, parking, lockers, desk or hoteling systems, and physical security procedures; escalate access control, secured door, camera, and related issues.
• Support emergency preparedness, drills, training, life-safety requirements, and routine workplace hazard identification.
• Champion sustainability initiatives such as recycling, composting, waste reduction, responsible procurement, green cleaning, and employee engagement.
• Maintain site-level electricity, water, waste, recycling, composting, utility, and vendor data for corporate environmental reporting, ISO 14001 activities, and applicable EHS initiatives.
• Support Facilities budgets, forecasting, invoice and purchase order processing, expense tracking, cost comparisons, and variance identification.
• Use Excel, Word, PowerPoint, Outlook, Smartsheet, ServiceNow, AI productivity tools, and other company systems to maintain records, coordinate work, and communicate operational information.
• Identify recurring workplace issues, service gaps, deferred maintenance, unnecessary purchasing, and opportunities to improve efficiency, sustainability, employee experience, and office performance.
• Support local, regional, and global Facilities projects and initiatives.

Benefits

• Medical, dental, and vision insurance.
• Telehealth coverage.
• Flexible work schedules and work-from-home opportunities.
• Development and career growth opportunities.
• Open Time Off and 10 paid holidays.
• 401(k) matching program.
• Adoption assistance.
• Fertility treatments.
• Paid volunteer time.
• August Free Fridays.
• Well-being resources and regionally tailored programs for employees and their families.
• Possible commission or performance-based bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed