Facilities Coordinator

Fortive • Greenville, SC

9h • Remote

About The Position

As a Facilities Coordinator on our Managed Services team, you’ll be the primary point of contact for one or more customers, ensuring they achieve their desired outcomes using ServiceChannel’s platform. You’ll deliver exceptional service, build strong relationships, and help customers optimize their facilities operations.

Requirements

• 1–3 years of experience in facilities work order management (Restaurant, Hospitality, Medical/Veterinary, or Retail).
• Strong customer relationship management skills with a track record of high satisfaction.
• Proficiency in Microsoft Excel and PowerPoint.
• Excellent verbal and written communication skills in English.
• Ability to work independently in a remote environment with strong organizational and time management skills.
• Analytical mindset for reviewing data and identifying cost-saving opportunities.
• Adaptability and openness to feedback; comfortable with process updates.
• High attention to detail and accuracy.
• Comfortable being on camera for virtual meetings.
• High School Diploma or GED.

Nice To Haves

• Bachelor’s degree in business administration, facilities management, customer service, or related field.
• Experience with facilities management software (e.g., ServiceChannel) and CRM tools (Salesforce, Gainsight).

Responsibilities

• Address and resolve customer concerns promptly to maintain satisfaction and service continuity.
• Foster long-term engagement through proactive communication and trust.
• Anticipate needs and prevent issues before they escalate.
• Track usage and satisfaction metrics to ensure customers gain maximum value.
• Educate customers and providers on ServiceChannel applications.
• Report technical issues to the development team for resolution.
• Analyze work orders for cost-saving opportunities (e.g., warranties, landlord coverage).
• Assist with customer-facing initiatives and special projects.
• Monitor emergency work orders and ensure timely resolution.
• Conduct quarterly business reviews and regular operations meetings with customers.
• Work cross-functionally to support internal and external initiatives.

Benefits

• Medical, dental, and vision insurance; life insurance.
• 401(k) with company match.
• Generous PTO policy.
• Paid Parental Leave.
• Remote Work Flexibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED