Facilitator, Orientation & Leadership Development
About The Position
The Aspen Group (TAG) is a large retail healthcare business support organization that partners with independent practice owners and clinicians. TAG provides business support services to five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. The Learning & Development team at TAG is seeking a Facilitator, Orientation & Leadership Development to join them. This role is responsible for facilitating engaging learning experiences for new hire orientation and leadership development programs. The Facilitator will create a consistent, welcoming, and brand-aligned experience for new employees and support learners in building leadership capabilities. The ideal candidate is an engaging facilitator, strong communicator, highly organized, and passionate about creating meaningful learning experiences and positive first impressions that reflect the company’s culture, values, and brand. This role reports to the Director, Leadership Development & Coaching, Orientation, Learning Experience.
Requirements
- 2+ years of experience facilitating in-person and virtual learning experiences in corporate L&D, education, onboarding, training, or a related professional setting.
- Strong facilitation skills with experience engaging small and large groups across multiple formats.
- Passion for creating a positive first impression and delivering a welcoming, brand-aligned experience for new employees.
- Experience facilitating leadership development programs or content.
- Experience owning program updates, process improvements, or learning experience enhancements.
- Knowledge of adult learning principles and learner engagement strategies.
- Excellent verbal and written communication skills.
- Strong listening skills with the ability to draw connections between learner needs, business priorities, and learning content.
- Strong presence, composure, and ability to think on your feet during live sessions.
- Ability to manage time, pacing, logistics, and participant needs in a fast-paced learning environment.
- Strong organizational skills and high attention to detail.
- Ability to work effectively with multiple internal and external stakeholders, including subject matter experts and business partners.
- Flexibility and agility to manage ambiguity, adapt to change, and remain effective in an evolving environment.
- Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and SharePoint.
- Advanced proficiency using Zoom, including managing breakout rooms, chat, polls, screen sharing, and participant engagement during virtual sessions.
- Ability to travel as needed.
Responsibilities
- Own and facilitate new hire orientation in classroom, virtual, and classroom studio formats, ensuring a welcoming, consistent, and high-quality experience for all new employees.
- Serve as one of the first representatives of the company for new hires, modeling the organization's values, culture, and brand experience.
- Facilitate leadership development programs for learners at all levels.
- Use strong facilitation techniques to bring content to life and help learners connect concepts and skills to their roles.
- Facilitate effectively across modalities, including in-person, virtual, and classroom studio environments.
- Use virtual facilitation tools and classroom technology to sustain learner engagement, manage participation, and troubleshoot learner technology needs during sessions.
- Handle challenging questions or discussions with composure, professionalism, and appropriate redirection.
- Stay current on business initiatives, brand priorities, and organizational changes to ensure orientation and learning experiences remain relevant.
- Gather participant and stakeholder feedback to identify ways to improve the orientation experience.
- Own updates, enhancements, and continuous improvement efforts for orientation.
- Assist with needs analysis, learning design, program development, and evaluation as needed.
- Collaborate with internal stakeholders, subject matter experts, vendors, and other members of the L&D organization.
- Plan, organize and execute tasks and activities with urgency and attention to detail.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
