FLEET ORIENTATION FACILITATOR

Dollar General•Goodlettsville, TN

16h•Onsite

About The Position

This role is responsible for preparing and delivering orientation materials and sessions for new fleet drivers. The facilitator will ensure new drivers are informed about company policies, procedures, and safety protocols. Additionally, the position involves post-session administration, tracking new hire progress, and ongoing training monitoring to ensure compliance and identify any challenges in the onboarding process.

Requirements

Knowledge of adult learning principles and effective training facilitation techniques.
Strong verbal, written, and presentation communication skills.
Ability to engage diverse audiences and manage classroom dynamics.
High level of organization with strong attention to detail and documentation accuracy.
Proficiency in using learning management systems and training tracking platforms (e.g., Luma).
Ability to prioritize tasks and manage multiple onboarding timelines concurrently.
Strong problem-solving skills with the ability to escalate issues appropriately.
Proficiency with classroom technology and audio-visual equipment.
High school diploma or equivalent required.

Nice To Haves

Previous experience facilitating training, orientation, or instructional sessions preferred.
Experience in safety, operations, fleet, or transportation environments preferred.
Experience using learning management systems or training tracking platforms strongly preferred.

Responsibilities

Prepare comprehensive orientation materials and participant resources for new fleet drivers.
Coordinate classroom setup to ensure the training room meets established standards for comfort, visibility, and functionality.
Procure, organize, and distribute all participant materials, including guides, booklets, and handouts.
Arrange and coordinate session logistics, including technology setup, catering/meals, and audio-visual equipment.
Develop and maintain detailed session schedules and attendance documentation.
Deliver engaging, interactive orientation sessions that communicate company policies, procedures, and safety protocols.
Facilitate learning using varied instructional methods, including presentations, discussions, hands-on activities, and Q&A.
Maintain appropriate pacing to ensure participant comprehension and engagement.
Monitor participant understanding through observation, questioning, and assessment techniques.
Establish a professional, inclusive, and welcoming learning environment.
Address participant questions and concerns with clarity and subject matter expertise.
Demonstrate professionalism aligned with company culture and expectations.
Submit training completion records and attendance documentation through the Luma platform in a timely manner.
Conduct post-session facility cleanup and room reset in preparation for future training events.
Track new hire progress throughout the onboarding process within the Luma system.
Conduct follow-up communications with Safety Supervisors and Trainees to ensure completion of required signoffs and learning modules.
Identify and escalate training completion delays, discrepancies, or concerns to the appropriate Safety Supervisor.
Maintain accurate and detailed documentation of trainee progress and milestones.
Monitor and track onboarding and training requirements for participants who attended assigned orientation sessions.
Maintain ongoing compliance records and ensure training data accuracy.
Collaborate with HR, Operations, Fleet, and Site teams to resolve training gaps or documentation issues.
Support continuous improvement efforts by identifying trends or recurring onboarding challenges.