F&B Supervisor
About The Position
The F&B Supervisor supervises, trains, and inspects Restaurant Staff to ensure procedures meet hotel standards, and assists with service as needed. The role provides hands-on, lead-by-example leadership that supports a positive work environment and reflects the culture of Tommy Bahama Miramonte Resort & Spa. The supervisor maintains knowledge of outlet offerings, hotel services, guest and group information, equipment, operating procedures, and applicable liquor regulations. The role coordinates staffing, assignments, breaks, pre-shift meetings, service readiness, and staff performance, while helping deliver prompt and satisfactory guest service. It also oversees outlet and hospitality function setups, amenities, supplies, cleanliness, sanitation, closing tasks, and operational paperwork. Additional assigned duties include inventory, revenue and labor forecasting, staff scheduling, payroll and tip distribution records, interviewing applicants, training, and assisting with service or kitchen expediting as business demands. The position pays a base starting rate of $24.00–$26.00 per hour.
Requirements
- Meet the age requirement to serve alcoholic beverages.
- Previous Food and Beverage experience in a fast-paced, high-volume restaurant.
- Knowledge of various food service styles.
- State food handler certification required.
- TIPS certification required.
- High school graduate or equivalent vocational training certificate; some college.
- Communicate legibly and compute basic arithmetic.
- Perform job functions with attention to detail, speed, and accuracy; prioritize and organize work.
- Remain calm, use good judgment to resolve problems, and follow directions thoroughly.
- Understand guests’ service needs and work cohesively with coworkers as part of a team.
- Work with minimal supervision and maintain confidentiality of guest information and pertinent hotel data.
- Identify departmental training needs and provide training; direct staff performance and follow up with corrections when needed.
Nice To Haves
- Certification of previous training in liquor, wine, and food service.
Responsibilities
- Maintain knowledge of and comply with departmental policies, service procedures, standards, equipment use, and applicable state liquor regulations.
- Anticipate and respond to guest needs, maintain positive guest relations, address complaints, and provide accurate information about hotel services, outlet offerings, and local attractions.
- Maintain knowledge of food, beverage, wine, menu, guest-room, hotel-operations, and group-activity details relevant to service.
- Monitor cleanliness, sanitation, organization, storage, supplies, linens, and service readiness; submit requisitions and direct staff to correct deficiencies.
- Coordinate staff attendance, breaks, assignments, side duties, pre-shift meetings, grooming, and attire.
- Monitor staff performance and service standards, correct deficiencies, assist employees, provide performance feedback to the Manager, and report or participate in addressing disciplinary matters.
- Inspect table setups and ensure orders are delivered within designated timelines; assist with taking orders as necessary.
- Answer the phone using required etiquette, respond promptly to pages, and use the P.O.S. system according to specifications.
- Organize and direct setup, service, breakdown, delivery, and retrieval for hospitality functions and amenities; inspect bars, buffets, reception tables, and coffee breaks and coordinate replenishment.
- Ensure staff complete closing duties and complete required paperwork, logs, filing, and handoffs with the Manager or oncoming Supervisor.
- Complete and direct scheduled inventories; prepare assigned weekly revenue, covers, and labor forecasts; prepare assigned schedules and payroll and tip distribution records.
- Attend designated meetings and menu and wine tastings; interview Restaurant applicants as scheduled by the Manager.
- Stock supplies, relieve staff in assigned job functions, and expedite on the floor or in the kitchen as business demands.
- Complete maintenance work orders and contact Engineering directly for urgent repairs.
- Foster a cooperative work climate that supports productivity and employee morale.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
